The hotel was nice and super clean, well situated, close to transport.
The only problem is that they put the heat up really high. Looks like it’s a common heater for all rooms. We had about 40°C in our room and the bathroom.
We asked to the front desk clerk if they could turn it off. They said they would but they didn’t. He had to sleep half naked and with both windows open because it was extremely hot inside the room. At the end of March I think it’s a little too much.
匿匿名ユーザーThe front desk service is very rude, first of all, never inform me need to check out at 11am, second, call the room at 12 and demand payment after 12, and say late check out is impossible at 1pm and just hang up the phone, when I argue with hotel front desk, the boss comes out, so she denied everything she said and pretend very innocent as she just kindly speak to me, and told me 1pm is ok, but 3pm is impossible (which I never ask 3pm), I am happy with the hotel in terms of design and also I respect the owner put so much effort into the details but I have to say the second stay (this is second time I stayed at this hotel) the front desk lady who I cannot remember the name is either roll her eyes when I request something or rudely speaking and hang up people, and make up what I didn’t say, so very negative on the choice of the stuff, I wish they can be trained better.
JJeffrey CheungConveniently located within 5 minutes walking distance from Torino Porta Nuova station. The rooms are clean and spacious and exude a historic vibe. The staff were very helpful even during late check-in and were able to give useful information about the vicinity of the hotel. The area is safe even during night time and are a close walk to the shopping district nearby.
AAngelinaI loved my room, it had a great view from the balcony. I loved the power shower. The bedroom was clean, comfy and a good size.
I also loved it's location. I'm an invalid but I was able to reach the train station and all the lovely shops.
Breakfast was perfect for me. The staff were really friendly and helpful.
I will definitely promote your beautiful hotel. Also the living room was really beautiful and comfy.