Our room was amazing. Even though it's a hostel, we got a room far away from students, and they set up a special bed for our 5 year old. (We assumed he'd have to sleep with us.) It's a great place for a family, actually. There's a nice cafe downstairs, and board games. Everyone was super super kind, and remembered us... Roberto at the desk is a star! The room came equipped with a hairdryer, USB ports at the bed, coffee/tea, a safe, and little fridge. We came for Eurovision, and on the night of the Grand Final hundreds of us got locked out of Eurovision village because they had reached capacity. It was very (very) frustrating. That said, we watched it in our room with other fans, so for us this hotel really worked out, as we were even able to save the evening from disaster.
I had previously stayed at his property 20 years ago on my first ever visit to Italy and so I was so excited about staying there again. When I booked, via HRS.com, it was stated that the hotel had centralized air conditioning. I booked a rate that was cancellable up until 18.00 without penalty. Upon arrival at the hotel, around 21.00, I found that I was allocated in a decrepit old room that was full of old furniture that was falling apart. There was no air conditioning at all and the shutters had been open all day, which meant that it was over 40 degrees in the room. There was no way I could sleep in there. The reception claimed I had been given an ‘upgrade’ to a 2 bed room (though in what universe a grotty old room could be considered an upgrade is beyond me) and told me there were no other rooms available that night. The room was completely unusable due to the heat and, as a result, I had to get another room at a different hotel for the night, paying for another hotel in the process. The hotel insisted that I pay for the room and have refused to refund me to either my travel agency or my bank. Indeed, the information they gave to my bank was completely incorrect, claiming the room was covered by air conditioning even though it was unbearably hot and there was only a puny small fan that blew the hot air around the room. If they had just refunded me or waived the room fee due to the poor condition of the room, I would have been inclined to give them a second chance. Instead, they have dug in and refused to take responsibility for a situation that is clearly their fault, promising a facility that they did not deliver. This hotel should be absolutely avoided by anyone looking for a good night’s sleep. Moreover, anyone looking for good customer service that has the interest of the customer at heart should also avoid it. My experience has been one of frustration and disappointment. It not only ruined this trip, it also ruined the memories of a trip I took years ago also. Never again.
Just across from the railway station and well connected to the rest of the city by an excellent tram and bus network. Don't worry about noise as all rooms are sound proof. Meals are a bit of a problem, but as you are in Italy you are surrounded by good quality and reasonable price restaurants.
Posizione comoda sia in macchina (grande garage a disposizione) che con mezzi pubblici ( metro di fronte all'Hotel).
Possibilità di noleggio auto interna alla struttura
Colazione ben fornita e nella norma per il tipo di Hotel.
The staff in the restaurant are friendly. The dishes are delicious too. There is no restaurant or supermarket in the area where the 🏨 is. If you arrive in the hotel late, you should prepare some food in advance.
89 reviews
3.8/5
1泊あたり
AUD 128
より
空室を検索
Giovanni and Marella Agnelli Picture Gallery周辺のホテルをもっと見る
トリノのおすすめホテル
全て表示
過去2ヶ月間で最も予約数の多いホテルはこちら
No.1
4.2/5
75件の口コミ
AC ホテル トリノ バイ マリオット
トリノ | Giovanni and Marella Agnelli Picture Galleryより0.36KM
"Good Location"
日付を選択して価格を表示
No.2
3.9/5
39件の口コミ
アスター ホテル
トリノ | Giovanni and Marella Agnelli Picture Galleryより0.91KM
"Good Location"
日付を選択して価格を表示
No.3
4.1/5
21件の口コミ
ホテル ガリンベルティ
トリノ | Giovanni and Marella Agnelli Picture Galleryより0.82KM
"Good Location"
日付を選択して価格を表示
No.4
3.6/5
11件の口コミ
オステッロ トリノ
トリノ | Giovanni and Marella Agnelli Picture Galleryより0.77KM
"Good Location"
日付を選択して価格を表示
No.5
3.9/5
65件の口コミ
Hotel Gran Torino
トリノ | Giovanni and Marella Agnelli Picture Galleryより1.39KM
"Good Location"
日付を選択して価格を表示
No.6
4.0/5
65件の口コミ
ホテル プラザ トリノ
トリノ | Giovanni and Marella Agnelli Picture Galleryより1.57KM
"Good Location"
日付を選択して価格を表示
No.7
3.6/5
13件の口コミ
ホテル エア パレス リンゴット
トリノ | Giovanni and Marella Agnelli Picture Galleryより1.37KM
"Good Location"
日付を選択して価格を表示
No.8
4.6/5
47件の口コミ
デュパルク コンテンポラリー スイーツ
トリノ | Giovanni and Marella Agnelli Picture Galleryより1.99KM
"Good Location"
日付を選択して価格を表示
トリノホテルの口コミ・レビュー
全て表示
実際に宿泊した会員様の評価を参考し、あなたにぴったりの一軒を見つけましょう
4.5/5
とても良い
I recently stayed at Opera35 for two nights, but unfortunately, the experience was marred by poor service. Upon arrival, I was informed that there were no parking slots available for the first night (the hotel has, in fact, only 5 parking slots in front of it, while the private garage is at around 8 min walking). However, the receptionist did manage to secure a slot for the second night. Unfortunately, when I returned the next evening, I found that the slot was already occupied by another car. The gentleman at the front desk provided excuses but no solution. Additionally, I was not informed that the hotel is located in a ZTL (limited traffic zone) area until I realized it myself. When I asked for information, I was told that I should have paid a fee for the zone, which I found unacceptable (other hotels manage to get an exemption for it for their guests). During the shift change, the new staff member at the front desk suggested that I should have registered and paid for the access by myself, after my insistence, he said he could access to the system with the hotel’s credentials and asked me to make the request (I literally stepped back to the front desk and made the request myself). I did expect a higher level of service from a boutique hotel in a prime location, priced at over 200 euros per night. While the location and breakfast are amazing, and the rooms are satisfactory, the front desk service is subpar. Overall, I would rate the hotel as 0.
FFracassoBon hotel comfortable propre, personnel sympa, sauf ceux du petit dejeuné qui snob un peu et donnent l impression que l on derange,
Personnes de la réception très proffessionel et gentils, merci.
Un peu loin du centre... mais nous avions un vehicule
Pleasant and conveniently located hotel to rest at night after being in the city. Friendly staff. Rooms clean and well kept. Food was good. Variety is good for a few days. Plenty of drinks and wine to go with dinner each night. Shops nearby and a lovely park to walk in. We stayed there with a large group for 3 nights. Easy to get downtown from as well as both football stadiums. Anything we asked for was quickly delivered at the desk to us. For example, We asked for another pillow and blanket and were handed them immediately. Good level of English spoken so we talked to many people in the hotel. It was very friendly and helpful.
After my experience in this hotel, I have learned once for all that it's better not to be influenced too much by the negative (and sometimes also positive) reviews here in tripadvisor. I just wanted to tell that in my case everything was perfect: I stayed in a clean and overall good room, receptionists were polite and helpful, breakfast in the morning was very good, just what I should expect from a 3 star hotel, and actually the croissants were warm and just fresh. The communication with the hotel was perfect from the very beginning. Honestly I couldn't find any fault in anything. So I can really recommend this hotel for visiting the city, as the metro stop is also very near
ゲゲスト真的非常好,物超所值!雖然設施有點舊,但是在意大利也正常,房間裏超級乾淨,位置離火車站很近,走路大概兩分鐘就到了,工作人員態度也很好。下次如果來還住。
Very good. It is very clean and tidy, although the equipment is a little bit old, which is acceptable. It is near the train station. It took us only about 2 min to walk there. The staff are very friendly. I will choose to stay at the same hotel if I go to Turin again in the future.