I had previously stayed at his property 20 years ago on my first ever visit to Italy and so I was so excited about staying there again. When I booked, via HRS.com, it was stated that the hotel had centralized air conditioning. I booked a rate that was cancellable up until 18.00 without penalty. Upon arrival at the hotel, around 21.00, I found that I was allocated in a decrepit old room that was full of old furniture that was falling apart. There was no air conditioning at all and the shutters had been open all day, which meant that it was over 40 degrees in the room. There was no way I could sleep in there. The reception claimed I had been given an ‘upgrade’ to a 2 bed room (though in what universe a grotty old room could be considered an upgrade is beyond me) and told me there were no other rooms available that night. The room was completely unusable due to the heat and, as a result, I had to get another room at a different hotel for the night, paying for another hotel in the process. The hotel insisted that I pay for the room and have refused to refund me to either my travel agency or my bank. Indeed, the information they gave to my bank was completely incorrect, claiming the room was covered by air conditioning even though it was unbearably hot and there was only a puny small fan that blew the hot air around the room. If they had just refunded me or waived the room fee due to the poor condition of the room, I would have been inclined to give them a second chance. Instead, they have dug in and refused to take responsibility for a situation that is clearly their fault, promising a facility that they did not deliver. This hotel should be absolutely avoided by anyone looking for a good night’s sleep. Moreover, anyone looking for good customer service that has the interest of the customer at heart should also avoid it. My experience has been one of frustration and disappointment. It not only ruined this trip, it also ruined the memories of a trip I took years ago also. Never again.
Our room was amazing. Even though it's a hostel, we got a room far away from students, and they set up a special bed for our 5 year old. (We assumed he'd have to sleep with us.) It's a great place for a family, actually. There's a nice cafe downstairs, and board games. Everyone was super super kind, and remembered us... Roberto at the desk is a star! The room came equipped with a hairdryer, USB ports at the bed, coffee/tea, a safe, and little fridge. We came for Eurovision, and on the night of the Grand Final hundreds of us got locked out of Eurovision village because they had reached capacity. It was very (very) frustrating. That said, we watched it in our room with other fans, so for us this hotel really worked out, as we were even able to save the evening from disaster.
Very helpful and welcoming stuff , a bit far away from the city center even though the tram stop it’s very close to the hotel and will take you straight to the center .
I recently stayed at Opera35 for two nights, but unfortunately, the experience was marred by poor service. Upon arrival, I was informed that there were no parking slots available for the first night (the hotel has, in fact, only 5 parking slots in front of it, while the private garage is at around 8 min walking). However, the receptionist did manage to secure a slot for the second night. Unfortunately, when I returned the next evening, I found that the slot was already occupied by another car. The gentleman at the front desk provided excuses but no solution. Additionally, I was not informed that the hotel is located in a ZTL (limited traffic zone) area until I realized it myself. When I asked for information, I was told that I should have paid a fee for the zone, which I found unacceptable (other hotels manage to get an exemption for it for their guests). During the shift change, the new staff member at the front desk suggested that I should have registered and paid for the access by myself, after my insistence, he said he could access to the system with the hotel’s credentials and asked me to make the request (I literally stepped back to the front desk and made the request myself). I did expect a higher level of service from a boutique hotel in a prime location, priced at over 200 euros per night. While the location and breakfast are amazing, and the rooms are satisfactory, the front desk service is subpar. Overall, I would rate the hotel as 0.
FFracassoBon hotel comfortable propre, personnel sympa, sauf ceux du petit dejeuné qui snob un peu et donnent l impression que l on derange,
Personnes de la réception très proffessionel et gentils, merci.
Un peu loin du centre... mais nous avions un vehicule
Just across from the railway station and well connected to the rest of the city by an excellent tram and bus network. Don't worry about noise as all rooms are sound proof. Meals are a bit of a problem, but as you are in Italy you are surrounded by good quality and reasonable price restaurants.
Pleasant and conveniently located hotel to rest at night after being in the city. Friendly staff. Rooms clean and well kept. Food was good. Variety is good for a few days. Plenty of drinks and wine to go with dinner each night. Shops nearby and a lovely park to walk in. We stayed there with a large group for 3 nights. Easy to get downtown from as well as both football stadiums. Anything we asked for was quickly delivered at the desk to us. For example, We asked for another pillow and blanket and were handed them immediately. Good level of English spoken so we talked to many people in the hotel. It was very friendly and helpful.
I stayed at this hotel for a week in June, and the customer service really stands out from the rest. The staff is available and equally positive regardless of the time of day. I was a little unlucky with the AC in my room and had to change rooms initially, but the AC still didn't work there. A girl from the front desk came over several times and stayed until she made sure the problem was solved. On our early morning flight home, the receptionist on occasion helped us with a taxi during the night. He made sure we got coffee and breakfast to take away, even though we only had a few minutes before the taxi arrived. They helped us a lot with great advices for restaurants nearby as well. I highly recommend this hotel.