アパルタメントス トレラグーナ

On arrival we were shocked to have to pay damage money that had to be paid from our bank ( not held with valid credit card like we always have done ) it was returned day we left via bank refund !!! Room 90 has very large messy palm tree directly outside balcony almost inside balcony ( with no view to high to see over and car park below ) unable to eat out as windy bits from palm tree went in drinks etc ) appartment is well equipped 👍🏽,sofa bed would not be suitable if needed as bed !!! Room had strong sewer smell , on leaving I assumed cleaner would empty bins ,after inspection on leaving was made to go back up and remove rubbish from bins provided !!!!!! Would not stay again,,,

Great location, well kept complex with excellent gardens. Also staff very friendly and my apartment smelled super fresh and was very clean. Ideal for bus, shops, seafront and bars and resturants. Reception staff very helpful and all the staff were friendly. Felt safe as a single female traveller.

The worst experince renting a touristic apartment we have had in over 30 years. 1. Very unhelpful staff and the manager didn't care at all about customer satisfaction. 2. Terrible strong odor in the apartment that was not possible to get rid of in spite of opening all the windows for a long time. All linen, curtains and towels smelled really badly. 3. Crummy and dark apartment 4. One small air conditioner in the living room that didn't manage to heat in the bedroom the first night so it was ice cold there. 5. The sofa bed in the living room is not usable to sleep in because of holes in the mattress. 6. The pillows are in our opinion really really uncomfortable, way too long and big and only one pillow for 2-3 persons. We will definately stay away from this place here after.

Fantastic clean apartment close to all amenities, bars, restaurants and the beach Outdoor space is fantastic including a 1st floor level outside tabled area and very large private roof top terrace. Very well maintained grounds with 2 pools and a bar/restaurant. Very friendly staff and surroundings. Would definitely recommend and stay there again.

Tuve una experiencia muy desagradable con los apartamentos Torrelaguna. Me convencieron para cambiar mi reserva de Booking y hacerla directamente con ellos, solo para engañarme y que no pudiera cancelar ni cambiar las fechas. Además, tuve un problema de salud y, a pesar de ello, dijeron que su política no permitía ningún cambio. Tampoco quisieron cambiarme de habitación y fueron extremadamente desagradables en todo momento, poniendo trabas y haciendo todo lo posible para no ayudar. No recomiendo en absoluto este lugar

Unas cucarachas como mecheros, indescriptible. Nos quejamos, y subieron a revisar, siguen saliendo... Hay plaga en la zona... Por la noche corren por la urbanización y alrededores de la piscina, bares cercanos también afectados. En la pizzería junto al mar andaban por las jardineras