旅先の様々な魅力を発見したいお客様に、ベストウェスタン プラス アメディア ウィーンは最適です。ベストウェスタン プラス アメディア ウィーンは、ウィーンの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からVienna Bio Center St.Marxまで約700m、ウィーン国際空港まで約16km、移動に便利です。エアトベルク駅が徒歩圏内にあります。付近には、ベルヴェデーレ宮殿やウィーン楽友協会、美術史美術館など、ウィーンの多くの観光名所があります。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。お車をご利用のお客様は、ウィーンの当施設提供の駐車場をご利用いただけます。清潔度を重視するなら、このホテルがお勧めです。レビューによると、このホテルは市内でも最も清潔なホテルのうちのひとつです。カップルでご利用のお客様に、このホテルは常に高評価をいただいております。
Mixed bag here. The hotel is walking distance to the Stadthalle, our main reason for booking. Lots of transport links around. Many Ubers and bolts, and about 30/40 minutes to the airport via taxi. Room size was adequate, with a mini fridge, which was unplugged with food and drink inside. It didn't really cool well, when we managed to plug it in. The beds were comfy. The room had tea and coffee making facilities, but no milk. Room had electric blinds which were cool, and room was good and dark when the curtains were closed. Breakfast was ok, pretty standard, nothing special. But still good to start the day with. Rooms on the street side are very very noisy. The hotel is near a shopping mall, so deliveries 5am-10am every morning. Vehicles lloading, banging, noise, men shouting, doors slamming etc. But not really the hotel's fault. At night people smoke outside. So you can't really open windows overnight if you want a decent night's sleep. The room got very stuffy and no real aircon. The cleaning staff start very early, around 9am, so again prospect of good sleep is hit and miss, but they are very friendly and polite. Room generally clean, but there were hairs in the sink and shower. Also hairs on the supposedly clean towels. Staff mostly friendly and accommodating. However, the price of drinks seemed to change every round, (normally increasing). There was one member of staff who had the most appalling attitude. On our last night the shower flooded badly, into the hallway of our room. We couldn't shower or use the toilet. We phoned reception. The staff member claimed he didnt understand what bathroom is flooded means. After 5 attempts at explaining. He said he would send a colleague up. Surprise! Surprise! No one came. We needed sleep due to early flight the next day. We went down to reception, we were ignored, treated with contempt, eye rolls, and he told us he couldn't help, he said he was on his own. So sending someone was a LIE!? He was at the bar pouring drinks slowly, while looking at us blankly and rolling his eyes. He demanded we take a seat, no apologies, no offer of a solution. Basically appalling customer service and no communication. He was quick to check in guests that came to reception, inbetween pouring drinks deliberately slowly to avoid us. The only thing he said was he was on his own and there were no spare rooms. Eventually, he came to our room and saw the problem. With a bad attitude he did try to unblock the drain to no avail. We were lucky enough to have him mop up the floor and give us more towels, upon us asking, no offer. The staff in the morning when we checked out were apologetic when we told them, which we appreciated, and did make us nice coffee's to go. Unfortunately it doesn't take the bad taste away, and we had a poor night's sleep as a result of the stress. No one deserves contempt, utter rudeness and unhelpfulness as a paying guest, especially when we should have been resting, ready for flying
I chose this hotel because it was advertised as having a restaurant on site ”The elegant restaurant Regio and the lobby bar Chino provide access to a terrace overlooking the garden. ” On arrival at around 9pm I asked for it and was told it is not open yet but I can get snacks, burgers, etc in the bar. When I book a hotel because of an on-site restaurant I expect a table and a chair and not a couch with a coffee table and a burger. Best is, when I complaint at Hilton about this, I was told that the advertising is ok because everybody's opinion what a restaurant is is different and I should have called the hotel to confirm the advertising is correct. I did not think of it since I booked at hilton.com. The hotel itself is nice and clean.