Ive stayed at many Ritz properties in city centers all over the world and this one is by far and away the nicest I’ve ever stayed at, both in terms of service as well as the property itself. When I arrived (on foot) I was immediately greeted by the bellman who offered to take my luggage. Check-in was pleasant and I was offered a glass of sparkling wine. As a Titanium member, I was proactively upgraded from a Deluxe room to a Premier Executuve room on the 2nd floor. I really could not tell the difference, but it was still a very nice room (more on that later). I was happy to see they my room was ready at noon and my bags were delivered to the room about five minutes after I arrived. As a Titanium member, I was also offered a property specific welcome gift that I was able to cash in for a 17€ cocktail at the bar by the lobby. The room was absolutely stunning, and was a nice mix of modern and classic. The ceilings mort have been 15 feet high! Bathroom amenities were by Dyptique. The bed was heavenly as were the pillows and bedding; I never wanted to get out of bed! I loved how all the light switches were labeled with what they controlled. The room had a mini bar, Nespresso machine, and plenty of complimentary bottles of water that were replenished twice per day. I simply cannot day enough good things about this room. One minor issue I had, there was a small leak coming from my toilet that I reported that never appeared to be addressed. It didn’t really bother me, but it did appear to get worse throughout my stay. I was able to dine at all the restaurants during my stay. The food at the steakhouse and Italian restaurant was absolutely out of this world, service was good, and drinks were delicious. Prices were fairly high, but it was a nice splurge, and I think the quality and service delivered were in line with what they were charging. I went for a night cap at DBar, and they have a great selection to choose from. I tried the roof bar, but it was about to rain so I was advised to leave as there was no covering. My rate included breakfast, and there was a good selection of hot and cold options, and I was also entitled to a dish from the menu. The buffet was very high quality, especially the pastries; one of the best pain aux raisins I’ve ever had. I did go to the pool and liked the ambiance of the spa area; I wish I could have spent more time there. I had one service issue, which was that during my stay, it was Vienna Pride. The parade passed by the hotel entrance and I guess it got so crazy that the hotel basically went on lockdown and it was nearly impossible to enter. It took me a while to finally get someone to let me in. Not sure how that could have been avoided, but that irked me a little. Great hotel, highly recommend, can’t wait to return!
- ゲスト
空港からホテルまで定期的な車のサービスを受けました。ドアマンが車のドアを開けて、姓で私を歓迎しました。 MHBSoDak夫人を歓迎します。とても快適なチェックインサービスがありました。夕方遅くに到着しました。私たちはレストランの1つで予約を申し出られました。私たちは熱心に除外しました。ステータスのため、スイートへのアップグレードが提供されましたが、彼らはまた、私がいくつかのモビリティの問題を抱えていることに気づき、アップグレードを拒否するように申し出ました。素晴らしいアップグレードを除いて、私はいくつかの階段を登ることができるので。エグゼクティブラウンジで、再び名前で迎えられました。カクテルを飲み、ステーキレストランに行きましたが、サービスは遅くてインスピレーションがないと感じました。彼らはおそらくそれについて働くことができましたが、翌日出発したのでそれは問題ありませんでした.私が言おうとしているのは、夫がパスポートを失ったということです。私たちはホテルに電話しましたが、彼らは部屋を検索し、彼らが私たちのために注文した車のサービスに電話しました。紛失したパスポートはウィーン空港でした。パスポート管理が夫にパスポートを返してくれなかったので。それは信じられないほど残念でした。あの女性はどうして私たちに怒鳴らないのでしょうか?彼女は自分のものではないパスポートを持ってそこに座っていて、私たち二人をクリアしただけですか?本当に残念です。しかし、ホテルはパスポートを見つけるためにできることを絶対にしました。空港で紛失して見つけることができて幸運でした。ホテルに電話して、カバーされていることを知らせました。
- Passenger11248685792