Had a good time, most American hotels are not a high quality compared to the European and middle eastern hotels where we spend most our time. However the service was pretty good, even if none of the employees had a degree in hospitality like most EU hotel staff has. Great value for money and friendly staff.
I had a bad experience, I arrived at the hotel on 12/24/2023 around 10pm, the reservation was already paid, the attendant made a security DEPOST block $100 dollar on the cred card, and told us that breakfast would be from 7am to 11am , because it would be Christmas the next day, but the normal time was from 6am to 10am, so far so good, the problem started the day after we left the room to have breakfast, that's when COFFEE attendant said it was already CLOSED, AND IT WAS ONLY 9:40AM, SO LITTLE ATTENTION WAS GIVEN, FULL OF ATTITUDE, I CONTESTED HIM AND SAID THAT THE front desk ATTENDANT TOLD US THIS WAS BREAKFAST TIME FOR THE 25TH, AND THE COFFEE ATTENDANT TOLD US , I DON'T CARE, THIS IS NOT MY PROBLEM, WE GO TO THE front desk ATTENDANT FOR A SOLUTION, WHEN WE GOT THERE THERE WAS A COUPLE IN FRONT OF US, COMPLAINING TO THE SAME PROBLEM, WHEN He ASSISTED US THE ATTENDANT WAS ALREADY IRRITATED AND WAS RUDE, HE COULD NOT PROVIDE ANY SOLUTION, AND WOULD LEAVE A MESSAGE FOR HIS MANAGER, WE NEVER RECEIVED A CALL FROM THAT MANAGER, OR A SOLUTION, ON CHRISTMAS DAY, VERY UNPLEASANT, I DO NOT RECOMMEND ANYONE FOR THIS HOTEL, VERY LOW CLASS OF PEOPLE WORKING AND LACK OF MANAGEMENT...
We checked into this hotel for 11 nights because my daughter was having surgery in a nearby hospital. When choosing where to stay we considered Airbnb’s nearby for half the price and twice the space. The only reason we chose the hotel over the Airbnb was because we wanted housekeeping services and didn’t want to be busy cleaning when we knew we would be going back and forth to the hospital . Lo and behold, we are here on day 9 and housekeeping has shown up exactly once!! On day 2 we complained to the front desk who told us that they only clean the rooms every third day! Nowhere in the booking was this information disclosed! On day 5 we again complained as our room still wasn’t cleaned even once. Housekeeping showed up on day 6!! When I spoke to the front desk clerk she explained that they are having a lot of short term guests and can’t keep up with the housekeeping demands. Why is that my problem?? I will never again stay at a Hilton hotel. This was the worst experience ever!!
I stayed here because of reputation, price, comfort, and location in that order. The main issue I had was that the bed was not doo comfortable., it had that dip in the center from overabundance of use and needs to be replaced. One the other hand the room was clean and comfortable. nice tv, couch, bathroom, and mini fridge. Although I didn't use the pool it was clean and looked inviting. I did see some teenage in it and they seemed to like the pool. The breakfast was awesome and a great selection of hot and cold things. You will leave stuffed after breakfast included in the price by the way. Staff was really friendly. The location is about a mile off i95 and it took about 15 minutes to get the ”The square” which is a great eatery location and shops”, and the beach is another 5 minutes from there. It about 15 min from Mar-a-largo club if that's your thing to drive by and see his mansion. Overall a good stay and I'd recommend this hotel.
RRhonda CThis hotel is a hidden gem! I think it must be relatively new because it is impeccably Mai yes. The staff is super friendly And will do their best to make you happy. I had Melanie bring me a fresh cup of coffee at breakfast because she had just brewed it, and the front desk employee gave me another check after I checked out when I realized my flight was an hour later tha am I thought so I could hang out by the pool until I had to go. And the gym area is awesome. Great room, great restaurant, great staff and great amet.