1. The hotel location is fine. Near the town and nearby cafe. Nice.
2. The room have USB C charging port. Good for my Apple Iphone 16 power up. The lighting control of the room is simple and easy to manage.
3. Breakfast: Good, Much Choices.
4. Staff service: On June 1, I requested the duty staff at the lobby at 7:30 AM to arrange for my room cleaning, including towel replacement. Unfortunately, upon my return at 10:00 PM, the room had not been cleaned. As it was very late, I chose not to call for staff assistance and cleaned the room myself. This is an area where the hotel can improve its service reliability.
Lovely hotel,really friendly staff,great location and clean rooms. Very quiet location even though the hotel is on the high street. Would definitely book again and it’s dog friendly
It's all a bit random really. Awkward to find (signage from the road is terrible). Staff are friendly but limited in what they can do, rooms vary from the fabulous to the downright tatty.
Very popular with coach parties, so breakfast can be heaving (no seats, plates or knives when I tried on this stay).
Good if you can get the right price for the room, but not the best example of the Mercure brand by some distance
ゲゲストThis hotel is beautiful in a perfect setting, very close to Stratford-upon-Avon. The only negative points are around meal times. Breakfast supplies need better management or a dining room manager. Items were often running very low t9 depleted, and manu guests had to keep asking for the missing items.
Secondly, wedding parties / guests pass through one of breakfast rooms to reach the wedding ceremony room. Guests were being ushered in to the breakfast room where hotel guests were still finishing up there breakfast. This room should be kept separate and hotel guests given space and time to enjoy their breakfast. We moved in to the bar area but that was worse, as people piled in before 11am for drinks!
If the bar is going to be open then ushered wedding guests in to one area rather than disrupting guests staying at the hotel. We felt very uncomfortable and as though we were intruding on them.
The other point I would like to make is about the lady who announces the wedding info should be more courteous to staff. I heard an abrupt command for an item to be moved .. this is rude and unacceptable, especially in front of guests or anyone, for that matter, let alone embarrassing for the member of staff involved.
All the staff were lovely, I just think they would benefit from some training or guidance on running a well organised breakfast room. Dinner was fabulous, just a little disorganised and slow at times. Needs to be a bit more attentive
The Spa and pools are wonderful.
Overall, we had a most wonderful stay and our room was excellent!
I would definitely go back again.. just employ some more staff,, seasonal if need be.
ゲゲストLovely friendly hotel, room was a good size, warm, they accommodate pets which was why we chose it, free tea and coffee all day, buffet breakfast was a highlight, very much recommend! Staff are incredibly friendly and helpful, nice area, hallway carpets could use a refresh, there is no gym room as advertised as it recently closed, overall excellent place to stay
YYuanI came to stay as I needed to attend a meeting in the Birmingham Business Park the next day morning. The B&B was on the edge of the Coleshill. It was an okay stay, and just about okay. I won't be against staying there again, but there is nothing special to lure me back either.
Plus: James ware expecting me when I arrived and showed me the key and the room. He also took my order for the next morning. The room was of decent size. There are lots of lights in the room. The bed was okay. There is on site parking space. The breakfast was ready when I walked down to the dining room.
Minus: At £148 a nigh this was certainly not good value for money. The facility was a bit basic, albeit adequate (tea/coffee/kettle/biscuits and hair dryer). There was one bottle for hair/body wash and there was a small soap in the bathroom. Bathroom is just about of adequate size for one person. The water temperate varied a bit while on show, but workable.
Also my room was on 2nd floor, with narrow steep stairs. It was okay for me as I traveled very light. But it would be tricky for someone with big luggage or mobility restraint.
匿匿名ユーザーI spent two nights here for the Shakespeare celebrations and absolutely loved it. The house has such a perfect ambience — cozy and welcoming.
The room was perfect, too: spacious, clean, and comfortable. I also liked that they had a TV in the room — it was nice to have it on for some white noise since I was travelling alone. Plus, they provided an electric kettle with instant coffee, milk, and tea, which was a nice touch.
The bathroom was spotless, and the amenities (soap, towels, etc.) were complete.
They offered several options for breakfast, but I always went with the English breakfast—and it was so good! Not to forget, cereals, fruit, jam, and milk were also available in the dining room.
It's too bad I didn’t have the chance to enjoy the separate kitchen, but the street view from its window gave it such good vibes.
I would definitely come back here if I revisit this city!
ゲゲストLovely room and bathroom was really nice with walk in shower and bath, under bed lighting which came on when going to the loo in the night which is helpful in strange places. Breakfast included
The balcony was private with amazing views. Took duck and swan food and the ducks and fish came from everywhere lovely to watch Deb
DDawnieIn the countryside in Stratford in a beautiful timber beamed building. The room was dark but spacious. We had the family room with a double and two single. Breakfast was included. No menus but the waiter said any English breakfast combination which was great. I had two poached eggs. The only problem was a lack of communication regarding the usual route to find the hotel being closed due to road works. Navigating a one way system in an unfamiliar town with no email or call to let us know how we were to get to the hotel was extremely stressful and put us 1.5 hours behind the schedule to arrive. This could have been sorted if the hotel had contacted trip.com with the landline provided at booking and explained about road works so I could have been forwarned.