Guest rooms are very spacious. Location is great: walking distance to Georgetown and five minutes to the DuPont Circle Red Line station. Check in and check out were fast. The fitness center equipment was upgraded during my visit. The pool was, however, closed for the duration.
Staff were friendly. The business center’s printer’s toner needed to be replaced but wasn’t during my visit but front desk staff helped me with printing. Housekeeping staff are nice but sometimes maybe too busy and can forget to replenish everything, such as paper cups for the coffee machines.
Generally very good value hotel.
ゲゲストStaff cortese. Posizione ottima. Soluzione hotel/appartamento positiva, nonostante la moquette non nuova. Connessione wifi ottima. Pulizia da migliorare.
ゲゲストStayed four nights for a conference across the street at the Hilton. I have stayed here once before and had a good stay. It seems to have gone downhill, as the service was terrible no matter who I spoke to at the front desk. Housekeeping never came my entire stay despite: 1) being told housekeeping is every 2 days (according to one person ) or 3 days (according to a different person); 2) requesting trash pickup, extra hangars, two clean towels on Day 2 and being told it would happen while I was gone for the day; 3) requesting it again on the next day since it didn't happen previously. Again, I returned to my room at the end of the day and it had not happened. Explained this to the front desk upon checkout on Day 4 and they were ”shocked.” No attempt to rectify/compensate though. Another problem was I missed a delivery one evening because the phone was not working in my room. They never fixed it. I was dealing with a different person each time and not a single one was able to address any of the above issues. Last time I am staying here.