イギリスイースト・ライディング・オブ・ヨークシャーで、プール付きのあるホテル

ホテルのスタッフは本当に素敵で、場所は良かった。それは良いことについてです。 それは本当に価格の価値がありませんでした、貧しい安い寝具、乱雑な床、私はあえてワードローブに服を入れることもできませんでした、本当に汚れたバスルームと石鹸や他のアメニティが不足していました。私はそこに一晩滞在しましたが、それは大丈夫でしたが、次回は間違いなく別の場所を検討するでしょう。

レセプションでフレンドリーで丁寧なスタッフに会いました。部屋はきれいで、部屋からの眺めは素晴らしかったです。シャワーはひどかった!ルークは最も暑い温度で暖かく、他の方法で温度を下げると凍ります。娘はあまり気分が良くなかったので、ルームサービスのqrコードから食べ物を注文しましたが、1時間以上待っても来ませんでした。 20分ほど電話をかけようとしましたが、誰も電話に出ませんでした。私はレセプションに行き、非常に謝罪した女性と話し、アプリは機能しないと説明しました。これが事実であるならば、おそらくホテルは部屋からコードを削除し、代わりに伝統的なルームサービスメニューに置き換えるべきです!受付の女性は、問題を修正するために最善を尽くし、この状況に慣れているようです。残念ながら、ルームサービスを待たなければならなかったので(スナックになるつもりでした)、施設の使用を見逃したので、本当にコメントすることはできませんが、彼らはよさそうに見えます。朝食は素晴らしかったと言わざるを得ませんが、よく調理され、たくさんの選択肢があり、私が楽しんだ自分に仕えました。

Hotel is amazing including the rooms, check in, staff, recognition of Hilton honours and breakfast. Unfortunately this stay was negative as we were on floor 3 below the Lexington which had a DJ/ disco until 1am. The issue was resolved and we will be making further bookings. We rang reception at 10:30 to ask when the disco/ DJ in the Lexington would end. We were told 11:45 and we said there was a constant thudding as we were on floor 3 but it would be manageable for an hour as we could still get to sleep at a reasonable time. The receptionist told us she had been up once to talk to the DJ about turning the volume down. The receptionist said she would be going up again and that these issues happen. The room was shaking and rattling due to the thudding. We rang down again at 11:55 to be told that the information we previously got was incorrect and that the DJ would be on until 1am. The person on reception asked who gave us the information but we didn’t have a name, we just knew that at 10:30 when we rang down, we got told 11:45. We asked for a room on a lower floor and we were told that this could not be authorised by the member of staff on the phone, it had to be authorised by the manager. If we had been told the correct information at 10:30 when we called reception, we would have requested a move then to a lower floor and saved the hours of not being able to sleep and the stress due to this. We received another call at 12:16 from reception saying they were going to go up and ask the music to be turned down. We did acknowledge that there are limits to what the staff can do and that it is not their fault. Our two previous stays at this hotel were amazing and even now, we can’t fault the room, check in service, acknowledgment of Hilton honours or breakfast. All of these areas are perfect and could not be improved upon. Staff are friendly and attentive and they are a credit to the hotel. But to pay for a hotel room and have noise stopping you from sleeping until 1am isn’t good enough. We spoke to manager, Andy, about our experience and he was really good and we came to a resolution that we are happy with. Due to how this was resolved, we will be making future bookings at this hotel as we travel to Hull regularly and we don’t want one negative stay to outweigh the positive ones.

ホリデイインホテルで初めて4泊しました。楽しい滞在。 224号室は、マリーナの素晴らしい景色でとても素敵でした。スタッフは例外なく、非常に丁寧で親切で効率的でした。ホテルは明るく清潔でした。宿泊料金と食べ物/飲み物は安くはありませんが、私はまったくそれを嫌いません。非常に、非常に、マイナーなニグル:部屋のテレビは更新を必要としていました - 非常に不器用で機能しました。デカフェのオプションは、朝食コーヒーマシンに追加することができ、サケの使用に制限はありません。予約の提案:マリーナビュー、素晴らしい景色のある部屋を予約し、ホテルの反対側のA63の長期的な道路工事から離れています。全体的に非常に良い滞在、戻ってくることを喜んで、強くお勧めします、

Great stay. Only complaint would be the room needs more pillows. 1 each isn't enough... Other than that a great stay! Breakfast was great too, cooked fresh and good quality. The continental selection was good too. Friendly staff and good location.

We stayed here a few months ago, in one of their premium rooms & had a disappointing stay in a dated room with a narrow bath with a shower over it. The water also got turned off due to a plumbing problem so it was a bit of a nightmare. The hotel had no control over the plumbing problem but when we mentioned the difficulty we had with the high sided narrow bath on checkout, Michelle, on reception, immediately apologised & offered us a complimentary night in one of their other rooms with a walk in shower. A few months later, we received an email from Village Hotels, informing us that they had started refurbishing the rooms in the hotel so we decided to use the complimentary stay & find out for ourselves. We arrived to a warm welcome & was immediately allocated our room on the 'Top Deck' (Room 518). It had been refurbished to a high standard. It was spotlessly clean with a very comfortable bed, walk in rain shower, Iron, Ironing board, Kettle, teas & coffees & a very large TV. There was also a note with two Starbuck's cups, welcoming us back & inviting us to take the cups to the in house Starbucks shop for complimentary coffees of our choice - which we thought was a nice touch & very good customer care. We had a swim in the pool then after a night out in town, we arrived back at the hotel at around midnight. The bar was closed but the guy on the reception said we could have a drink. We only planned to have one but he said he was happy to keep it open if we wanted to sit there for longer. Breakfast was included & it is your average hotel buffet breakfast with a selection of hot & cold food, coffee, tea, juice etc... One thing that we noticed was the friendliness of the staff, Everyone seemed to have a smile & a warm greeting for us, from the receptionist to the housekeeping staff. This hotel is a few miles out of Hull but it is only a six minute walk to a bus stop with a very good service for those wanting to visit the theatre/ football etc...

嫌な!最初にチェックインは2-9pmと言われました。私たちは他の場所に滞在していた家族と一日を過ごし、夕食のためにここに戻ってくる予定でした。月曜日が唯一の休日であるため、午後5時に電話を受け、閉店していると伝えます。大丈夫と言ったが、どうやってチェックインした?到着時に番号を呼ぶように言われました。午後6時30分に到着し、私たちが開いているのを見ることができる唯一のものとしてプールに行きました。泳げるかどうか尋ねられた彼は、はい、問題ありません、午後9時まで開いています。私たちの部屋に入れるために番号を呼びました。私たちの部屋に連れて行かれ、驚くことではないが、彼はすぐに消える前に鍵を渡した。部屋はひどかった。疲れていて、汚れていて、サウナの温度が高かったので、娘はバスルームの使用を拒否しました。ベッドの向かいの窓から光を遮るカーテンはなく、ドアを閉めるのに苦労しました。そこに2分滞在し、プールに戻りました。今回は別のスタッフが、午後5時以降に16歳になる必要があるため、泳げないと言いました。私の娘は13歳です。プールは空っぽで、これは全く必要ありませんでした。彼は彼女が朝泳げると言った、そして彼はスケジュールをつかみ、「ああ、いいえ、実際には予約があるので、滞在中は泳げない」と言った。私たちは他の場所に滞在していた家族に戻りました。私と娘がどこかに滞在する場所を見つけようと必死にしましたが、利用可能な場所を見つけることができませんでした。これにより、ホテルに戻って荷物を集め、夜まで車で家に帰るしかありませんでした。私たちはこの部屋に滞在することができませんでした。私たちは午前2時に家に着きました。私たちの家族は今、私たちと一緒に一日を楽しんでいます。信じられないほどがっかりしました。

その城での素晴らしい経験。私たちは中庭で非常にリーズナブルな価格で夕食をとりました。食べ物は素晴らしい品質だったと考えてください。ヘルスクラブには、適度なサイズのジム、まともなサイズのプール/ジャグジーを含む素晴らしい施設がありました。場所は素晴らしかったので、私たちは間違いなく再びそこに滞在します。私たちが持っている唯一の小さな不満は、部屋が少し寒かったことですが、1月下旬です。

ホテルのスタッフは本当に素敵で、場所は良かった。それは良いことについてです。 それは本当に価格の価値がありませんでした、貧しい安い寝具、乱雑な床、私はあえてワードローブに服を入れることもできませんでした、本当に汚れたバスルームと石鹸や他のアメニティが不足していました。私はそこに一晩滞在しましたが、それは大丈夫でしたが、次回は間違いなく別の場所を検討するでしょう。

Hotel is amazing including the rooms, check in, staff, recognition of Hilton honours and breakfast. Unfortunately this stay was negative as we were on floor 3 below the Lexington which had a DJ/ disco until 1am. The issue was resolved and we will be making further bookings. We rang reception at 10:30 to ask when the disco/ DJ in the Lexington would end. We were told 11:45 and we said there was a constant thudding as we were on floor 3 but it would be manageable for an hour as we could still get to sleep at a reasonable time. The receptionist told us she had been up once to talk to the DJ about turning the volume down. The receptionist said she would be going up again and that these issues happen. The room was shaking and rattling due to the thudding. We rang down again at 11:55 to be told that the information we previously got was incorrect and that the DJ would be on until 1am. The person on reception asked who gave us the information but we didn’t have a name, we just knew that at 10:30 when we rang down, we got told 11:45. We asked for a room on a lower floor and we were told that this could not be authorised by the member of staff on the phone, it had to be authorised by the manager. If we had been told the correct information at 10:30 when we called reception, we would have requested a move then to a lower floor and saved the hours of not being able to sleep and the stress due to this. We received another call at 12:16 from reception saying they were going to go up and ask the music to be turned down. We did acknowledge that there are limits to what the staff can do and that it is not their fault. Our two previous stays at this hotel were amazing and even now, we can’t fault the room, check in service, acknowledgment of Hilton honours or breakfast. All of these areas are perfect and could not be improved upon. Staff are friendly and attentive and they are a credit to the hotel. But to pay for a hotel room and have noise stopping you from sleeping until 1am isn’t good enough. We spoke to manager, Andy, about our experience and he was really good and we came to a resolution that we are happy with. Due to how this was resolved, we will be making future bookings at this hotel as we travel to Hull regularly and we don’t want one negative stay to outweigh the positive ones.

レセプションでフレンドリーで丁寧なスタッフに会いました。部屋はきれいで、部屋からの眺めは素晴らしかったです。シャワーはひどかった!ルークは最も暑い温度で暖かく、他の方法で温度を下げると凍ります。娘はあまり気分が良くなかったので、ルームサービスのqrコードから食べ物を注文しましたが、1時間以上待っても来ませんでした。 20分ほど電話をかけようとしましたが、誰も電話に出ませんでした。私はレセプションに行き、非常に謝罪した女性と話し、アプリは機能しないと説明しました。これが事実であるならば、おそらくホテルは部屋からコードを削除し、代わりに伝統的なルームサービスメニューに置き換えるべきです!受付の女性は、問題を修正するために最善を尽くし、この状況に慣れているようです。残念ながら、ルームサービスを待たなければならなかったので(スナックになるつもりでした)、施設の使用を見逃したので、本当にコメントすることはできませんが、彼らはよさそうに見えます。朝食は素晴らしかったと言わざるを得ませんが、よく調理され、たくさんの選択肢があり、私が楽しんだ自分に仕えました。

ホリデイインホテルで初めて4泊しました。楽しい滞在。 224号室は、マリーナの素晴らしい景色でとても素敵でした。スタッフは例外なく、非常に丁寧で親切で効率的でした。ホテルは明るく清潔でした。宿泊料金と食べ物/飲み物は安くはありませんが、私はまったくそれを嫌いません。非常に、非常に、マイナーなニグル:部屋のテレビは更新を必要としていました - 非常に不器用で機能しました。デカフェのオプションは、朝食コーヒーマシンに追加することができ、サケの使用に制限はありません。予約の提案:マリーナビュー、素晴らしい景色のある部屋を予約し、ホテルの反対側のA63の長期的な道路工事から離れています。全体的に非常に良い滞在、戻ってくることを喜んで、強くお勧めします、

We stayed here a few months ago, in one of their premium rooms & had a disappointing stay in a dated room with a narrow bath with a shower over it. The water also got turned off due to a plumbing problem so it was a bit of a nightmare. The hotel had no control over the plumbing problem but when we mentioned the difficulty we had with the high sided narrow bath on checkout, Michelle, on reception, immediately apologised & offered us a complimentary night in one of their other rooms with a walk in shower. A few months later, we received an email from Village Hotels, informing us that they had started refurbishing the rooms in the hotel so we decided to use the complimentary stay & find out for ourselves. We arrived to a warm welcome & was immediately allocated our room on the 'Top Deck' (Room 518). It had been refurbished to a high standard. It was spotlessly clean with a very comfortable bed, walk in rain shower, Iron, Ironing board, Kettle, teas & coffees & a very large TV. There was also a note with two Starbuck's cups, welcoming us back & inviting us to take the cups to the in house Starbucks shop for complimentary coffees of our choice - which we thought was a nice touch & very good customer care. We had a swim in the pool then after a night out in town, we arrived back at the hotel at around midnight. The bar was closed but the guy on the reception said we could have a drink. We only planned to have one but he said he was happy to keep it open if we wanted to sit there for longer. Breakfast was included & it is your average hotel buffet breakfast with a selection of hot & cold food, coffee, tea, juice etc... One thing that we noticed was the friendliness of the staff, Everyone seemed to have a smile & a warm greeting for us, from the receptionist to the housekeeping staff. This hotel is a few miles out of Hull but it is only a six minute walk to a bus stop with a very good service for those wanting to visit the theatre/ football etc...

Great stay. Only complaint would be the room needs more pillows. 1 each isn't enough... Other than that a great stay! Breakfast was great too, cooked fresh and good quality. The continental selection was good too. Friendly staff and good location.

その城での素晴らしい経験。私たちは中庭で非常にリーズナブルな価格で夕食をとりました。食べ物は素晴らしい品質だったと考えてください。ヘルスクラブには、適度なサイズのジム、まともなサイズのプール/ジャグジーを含む素晴らしい施設がありました。場所は素晴らしかったので、私たちは間違いなく再びそこに滞在します。私たちが持っている唯一の小さな不満は、部屋が少し寒かったことですが、1月下旬です。