イギリスパース・アンド・キンロスで、プールのあるホテル

I am extremely disappointed with our recent stay at the Atholl Palace Hotel. We had booked and paid for a valley view room with a king-size bed for a special two-night stay. Our first room (215) was exactly what we had expected, until the toilet stopped flushing on the second evening, making the bathroom unusable. After reporting the fault, we were told to pack all of our belongings and come to reception to be allocated another room. By this point it was late in the evening and we were ready for bed. We were then moved to a noticeably inferior room, with no valley view, a smaller bed, no bath and overall nowhere near the standard of the room we had paid for. To make matters worse, the toilet in the replacement room also appeared to have drainage problems, gurgling and filling to the rim when flushed. I then returned to reception, only to find it unattended, eventually locating the night porter who did his best to help despite clearly being left to deal with a difficult situation. He eventually got us relocated in a suitable room but the evening was ruined by then.  The most disappointing part has been the complete lack of customer service afterwards. My wife emailed both the hotel and the manager directly to raise our concerns and give them the opportunity to resolve the matter privately. Despite this, we have received no acknowledgement or response whatsoever. Maintenance issues can happen in any hotel. What matters is how they are handled. Unfortunately, being moved to a lower-grade room, having further maintenance issues, and then being completely ignored afterwards has left us feeling that customer satisfaction simply isn’t a priority. We expected much better from a hotel with Atholl Palace’s reputation and cannot recommend it based on our experience. “We would still welcome the opportunity for the hotel to contact us and resolve this matter.”

この会場は本当に隠された宝石です。シェフとキッチン(特にミシュランスターレベルの朝食のハドックとポーチドエッグ)スパとスイミングプールは、ハイジーンの良い水準に保たれています。しかし、サービスには深刻な問題があります。これは、ラウンジに座っているすべてのゲストがレストランのホストに与えられている悲しみを目撃するために、バーの後ろのスタッフから明らかです(具体的には5月4日土曜日)。バーの後ろの 2 人の個体のそばの他の待っているスタッフは、態度が悪く、助けにならないことで人生を苦しめていました。バーのスタッフの不備。プロビデンスホテルのオーナー、ニール·ヒューズ、ブランタイア·キャピタル、フェアトリー·オルタナティブ·不動産は、バーのスタッフに不必要な引きずり込まれている他のスタッフの努力に対して不公平であるため、この事実を認識する時が来ました。しかし、この観点は、EUの加盟国がEUの加盟国の利益を尊重するかどうかを判断する上で重要な役割を果たしています。EUの加盟国はEUの加盟国の利益を尊重するかどうかを判断する上で重要な役割を果たしています。EUの加盟国はEUの加盟国の利益を尊重するかどうかを判断する上で重要な役割を果たしています。

Kenmore is a beautiful location and the area is a stunning area of natural beauty in Scotland. That said, having stayed at this resort before, I was disappointed with the cleanliness and maintenance of not only the lodges but the leisure centre. The lodge itself had peeling wall paper and chips around light switches and old frying pans, all things which are easily maintained and/or changed. The pool area is lovely but pool was cold and one of only two showers were out of order due to a cracked base in the ladies. This was a relatively cheap break but despite this I do feel the Kenmore club is looking a little shabby and in much need of an overhaul or at least some renovation to keep up with the neighbouring hotels and lodges which are more modern and well kept

Nice Staff, room was clean and bed very comfortable. Quiet. Unfortunately had to cut my trip short so didnt get a chance to explore all the amenities. However I will return and would definetly book this hotel again.

ダブルベッドは哀れなマットレスでした。この日、彼女は快適なベッドが基本です。 私たちのロッジのランプシェードが壊れていて、カーペットを交換する必要があります。 501号室のリビングルーム 強い悪犬型の匂いがします。リビングルームでリラックスできませんでした。それはラグまたはソファからでした。 これらのロッジは疲れており、更新する必要があります。バスルームは汚れています。寝室は暗く、照明が悪い。良くない!

私たちは家族として滞在を楽しんだが、夜のビュッフェスタイルのレストランでのサービスと食べ物は、食べ物が冷たかったので非常に貧弱で、飲み物を受け取る前に食べ終わった。私たちは最終的にマネージャーにそれについて話すことができました。しかし、私たちは以前に滞在し、他のレストランで食事をしましたが、彼らは良かったです。ウィンターガーデンバーへのアップグレードは素晴らしかったが、再び飲み物のサービスは非常に遅い。全体的に6.5/10滞在。

The room we were allocated was fine meet the lift as we requested. It was definitely a cozy double as the title suggests, maybe a bit small but clean and tidy. We used the spa facilities which were good with everything working. We did not use the restaurant as past experiences were not good. However we will return, only wish they would do something about the car parking charge.

Great little hotel in the very middle of nowhere. Limited options for food but breakfast was ok. All staff very friendly including at the spa. The spa is a little basic but nice enough.

Watch out for the Half Board SCAM. Half board means an evening Meal. However it seems you have an allowance only and if you go over you get a bill at the end of your stay. Terrible.

This was our first visit and it definitely won’t be our last. Everything about our one night stay was perfect. The castle room was so comfortable, the spa was a delight and the Sandeman restaurant was a treat. The staff were beyond helpful and the surroundings were breathtaking. A very special stay in a special hotel.