The staff were extremely helpful & professional.
I decor was lovely with nice art, flower's and teddy bears. A real cute feel.
The room was cleaned daily. New clean soft sheets each day was appreciated. The bed was soft and comfortable. Air conditioner was appreciated. The WiFi worked well. The lounge was comfortable to use.
The room snacks were tasty. I loved the ice creams from the foyer. Providing bottled water was appreciated.
The breakfast was filling. I found the fruit such as watermelon to be so tasty.
A high quality washing machine was helpful.
The location is central and handy to lovely restaurants, a park, banks.
Easy to get a Didi
Thank you
I booked 2 nights at the Grand Hyatt Regency Exclusive Double Bedroom. It was very spacious and had a great view especially at night. It has a separate powder room area and large walk in closet. Shout out to NINA for providing excellent customer service throughout my stay. She was meticulous about answering all of my questions and always ready to help. My reservation included access to the club area where they had a good variety of food and drinks. I would definitely recommend this particular room if you need plenty of space.
CCecililiaaWe are tourists from Indonesia with very little Mandarin speaking ability. And we travel with a 5 years old.
We choose this place to stay during our Huangshan hike trip with little expectation.
Turns out, even with language barrier they managed to assist us beyond 5 stars!
The communication started before our arrival, they checked on us and making sure we have easy journey to their hotel. They offer very reasonable price for pick up & drop off service to Huangshanbei Railway Station with a comfortable Tesla.
I had a really pleasant stay at their hotel. I have travelled few places before but my stay at Shanyu is something very memorable to us, especially for my daughter. Their warmth welcome, smile, hospitality, and kindness are communicated through the beautiful bedroom (they upgraded our room!), environment (they have tea plantation at the back), and their cuisines are amazing!! We had dinner at their restaurants each night and we like it so much (including my picky eater daughter).
On my hiking day, they caringly prepared us raincoat, climbing stick, and takeaway snacks. They even drop and pick us up on the Huangshan tourist center.
The only regret we have is we stay for 2 nights only.
ゲゲストMy partner and I had the best experience at Floral Hotel. The owner/manager goes above and beyond to help, and speaks very good english. He helped us plan our trip to Huangshan in depth, and his route was perfect and worked well for our plans. Highly recommend staying here for non-mandarin speakers wanting to see the mountain.
The rooms are incredibly nice and clean, at such a reasonable price. The hotel restaurant is really good too and the atmosphere is very homely, with a cute cat.
The location is not too close to the mountain but this does not matter as the hotel arranges transfers to the train station, and the owner even personally drove us to the mountain bus stop. The part of the town where the hotel is located is also quite lovely and quiet.
Highly highly recommend staying here as a base for your trip to the magnificent Huangshan mountain.