The hotel has a great location, walking distance to the train station and to the river. The room is big enough and the bathroom size is decent too.
I booked a room with two twin beds. I might have selected 1 room and 1 guest instead of two guests when I booked it. The hotel decided I need to pay extra for the additional person plus additional city tax.
They have plenty of rooms ready but when we tried to check in around 1:30, we were told no room was ready.
The WiFi barely worked at all. I had to use my cell data.
excellent hotel at a perfect location. The view on rhine river is excellent and the historic city center and Roman remains are within walking distance. The staff are friendly but some appear a bit overworked on a slightly busy day. The communication about challenges with room availability are really poor. Thus the manager may need to take the time to train some of the staff in basics required at a hotel of this level
Overall, it was a pleasant stay for us, and we enjoyed the sunset on our diner with the view of the rhein at their restaurant. Breakfast was fine with lots of variety foods. Evening walk along the Rhein by the hotel make it more romantic. And at the pool, it was warm in the room but still nice to swim.
Prima historisch rijk gedecoreerd en ingericht hotel met veel voorzieningen. Service op het terras verschilt tussen bar en restaurant met aparte bediening en aparte rekeningen.