イギリスカーディフで、スパのあるホテル

全体的に、それは良い経験でした。レセプションのスタッフは少し失礼でした。ルームサービスは満足のいくものではありませんでした。高値でした。 ACが機能せず、換気もありませんでした。

利点は、立地が良く、交通が便利で安全であることですが、チェックインの経験が平均的であること、まず第一に、同時期に建設された他の都市のヒルトン施設よりも古いことです。ホテルに到着したとき、友人と私はフロントデスクのバーで飲み物を飲むために階下に行きましたが、2階の部屋に行ったときに電源が入らなかったので、フロントデスクにバッテリーについて尋ねました。問題は、夜の10時から11時くらいまでにバッテリーを交換するのに1時間かかりました。バスルームのお湯と水は2つの別々の蛇口で、もうお湯ではなく、朝食です。は普通のビュッフェですが、本当に不味くて全く味がありません。

I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.

Excellent hotel with lovely rooms and outstanding views. leisure Suite is also excellent as are walks around the bay. Highly recommend and will stay again. Service outstanding