パキスタンパンジャーブで、スパのあるホテル

Having read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there. Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue. The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment. Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards. Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us. So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel. I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat. So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days. The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot. I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more! I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable. I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me. Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again. It’s most definitely NOT a 5 Star hotel in any shape, way or form. With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame. Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey. Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen.

ホテルはラホール空港に便利な絶好のロケーションにあり、ロビーに到着する前にいくつかのセキュリティチェックで建物は非常に安全だと感じました。私を迎えに来てホテルに連れて行ってくれたホテルの代表から温かく迎えられました。ホテルのレストランでのビュッフェ式朝食と夕食の両方が素晴らしく、さまざまなおいしい料理を提供しました。レセプションやレストランを含むすべてのエリアのスタッフは、非常に丁寧で親切でした。特に、ムハンマドアルスランは、すべてのゲストに丁寧にサービスを提供することに熱心で献身的であることに注目しています。 しかし、改善できる領域がいくつかあります。まず、礼拝堂はぎこちなく不潔なエリアにあります。祈りの場所を見つけるのに苦労している家族に気づき、スタッフはキブラの方向さえ気づいていませんでした。彼らは理想的でないエグゼクティブルームで祈ることになりました.第二に、カフェやレストランには、アレルギーのあるゲストにとって重要なアーモンドや豆乳などの代替品が不足していました.歯科用キットなどの室内設備の中には、チェックイン時に不足しており、部屋のメイクの翌日に表示されます。スイミングプールのはしごは弱く、十分に深くなく、安全上の懸念になる可能性があります。また、部屋の鉄が汚れていて壊れていて、水が漏れていたため、使いづらくなりました。 全体的に、私は快適な滞在をしましたが、これらのポイントがゲスト体験をさらに向上させるために解決されることを願っています。

Despite the design of the hotel are good, with many different choices of restaurants but I need to complain the counter staffs' service. Moving slow and face look cold, not active nor friendly, suggest to have some training to enhance their attitude and procedure. I visit twice but each time we took long time when check-in. Otherwise the room and facilities are okay. Not very recommended until they could improve service quality and staffs attitude.

Overall experience was good. I have been going to this hotel since I was a little boy in the 90s. The good: Quality service. Amazing breakfast buffet with local and continental options. Breathtaking view. Consistency across 3 decades. The bad: Facilities are very outdated and need a big upgrade. My 4 year old played on the same swings that I played at his age. Great for nostalgia and recreating old pics. However, shows how outdated things are. In fact, some were just broken. Table tennis and squash rooms that were freely available for guests years ago are closed and replaced with some 4D entertainment which wasn't functional. Not much for recreation for a resort-type hotel. Room TVs were not smart TVs.

素晴らしい経験と素敵なスタッフ。 私はとても楽しい時間を過ごし、次回もまた来たいです。 trip.comとセレナホテルにとても満足しています。特に私の特別な機会にうわー。

古いホテルで設備はかなり古いですが、デザインはとても印象的です！ サービスは良く、特にカウンターのスタッフはフレンドリーで効率的で、正面玄関の警備員もフレンドリーで親切です！強くお勧めします!!!

私はこのホテルを街から離れていたので選びましたので、静かで外を歩いて自由にDHAを歩き回ることができます。清潔な環境、設備は良いです。

An excellent hotel with friendly staff and very good local amenities. Well worth staying if you're here for a short trip, at I was. Absolutely superb.

Good experience excellent service