ゲゲストStayed for 6 nights. I do not usually give poor reviews as I know competition amongst hotels is tough but I do want to share my experience so that other customers can make an informed decision. Overall, my stay was alright but not outstanding (probably subpar for China’s hospitality standards).
An aspect I enjoyed was the location. The hotel is conveniently located within walking distance from Yanzhuang metro station. As this hotel is located in residential area, food/lifestyle options are largely catered to locals - not too worry as they are mostly modern and suitable for the younger crowds too.
For the negative aspects:
1. I felt that the service provided by hotel staffs were mediocre at best. The vibes I got was that they hated their job and being there. Basic things was not done on check-in day. For eg. introducing the hotel and its facilities, establishing communications, and informing me of my entitlements - free afternoon tea on day of check-in, check-out timing, daily coffee etc. When I returned to the hotel to rest, they would stare at me coldly which made me fairly uncomfortable.
2. Daily housekeeping was done properly and thoroughly, although there was an incident where housekeeping entered the room at 10.30am when I was still asleep. I do feel its quite inappropriate to enter the room that early, especially on a Saturday. The hotel should strongly consider fixing the housekeeping indicator or implementing a mechanism so that housekeeping knows when to enter the room.
3. Maintenance of the room could be improved. For example, the toilet flush was barely working (required multiple flushes after each use) and the water temperature fluctuates a lot when showering. The light switches were not intuitive to use and some were spoilt too.
In summary, I was taken aback by the subpar standard as other branches from this hotel chain has been excellent. While I enjoy the convenient location, I will probably not stay here again the next time I visit Zhengzhou. Please feel free to contact me if you require further information. Thanks.
BBrisbaneTomA large shopping centre (Wanda Plaza) is next door with a huge array of Chinese franchised food outlets alongside KFC and Starbucks. A good spread of affordable to prestige clothing brands as well. Many empty shops, though, point to economic stresses in this market.
The breakfast is standard Chinese hotel fare so if you're expecting a range of gourmet cereals and breads you'll be disappointed.
Turning to the room itself.
No room clock and a huge television screen that turns on every time you put your key in the slot are minor annoyances. The television screen has no apparent access to audio-visual inputs which seems a wasted opportunity to me. I want to watch my own media on the television screen.
The room is a good size and quite quiet. The bed was firm but not hard. Blackout curtains work well and windows can be partially opened. I observed that any non-smoking regulation was not observed by all guests. Perhaps in the major markets that's more enforced.
There is no laundry service as far as I could tell.
The shower stall is my main concern and this might apply only to my room. The drain is VERY slow and the recess quickly fills with water. The floor is flat, so water does not naturally flow to the drain, leaving the shower recess always wet and a potential mould hazard.
No complaints from me about the lack of staff who speak English. This is a new hotel catering mainly to Chinese travellers. While I have some concerns about the standard of building construction finish I can't fault the staff for their attentiveness and friendliness. If the location suits you the value is obvious.
Note that guest rooms are on floors 18 and 19 so expect to spend some time waiting for the slow lift.
ゲゲスト this was a fantastic find and we will return. The staff was totally amazing. Very helpful. My wife loved the place. It was so clean the little restaurant downstairs. The food was fantastic. The front desk very very helpful. Answered every question. I will definitely return to this hotel.
ゲゲストGood located hotel in Luoyang. no iron available can't iron my wrinkly clothes! no washing machine and dryers to clean clothes during summer time. the bed is good. a little noisy when the room corridor filled with users. the sink and floor trap always smell of gunks when used. entrance of hotel is actually accesing from pedestrian street. need to carry heavy bag from the drop off didi to the hotel. very far. not comfortable. other than I had a good time staying in the hotel.