BBlueSubThis was easily one of the best stays during my Northern Xinjiang trip. The host and staff were incredibly warm and made the place feel just like home. Surrounded by fresh air and a tranquil, peaceful setting, the environment was perfect for relaxing. A highlight was when the host even accompanied us to a hidden gem nearby, which made the experience truly memorable. If I could give more stars, I absolutely would—this stay exceeded all expectations.
LLan.NPVery friendly and helpful staff. Perfect location right in the heart of Kashgar old city. The lobby is a bit dark, entrance stair case looks not very welcoming.
The hotel had allowed us to leave our luggage on the night we were out. That help us a lot.
We love our stay there and love Kashgar with its culture and peoples.
ゲゲストCons: Receptionists creates much confusion and leave a bad experience. I won't return again unless the hotel do something about front desk customer service..
Before booking, they confirmed via wechat that the hotel provides free shuttle to ski resort and guests can use laundry room. Upon check-in, the female staff confirmed the ski resort shuttle service timing and said she will set up wechat group for me. Next day, i turned up at the agreed timing and she claimed that i should have contacted the driver directly if i needed the shuttle service and told me to wait in case there are more guests who wished to go to ski resort last minute. In the end, i never used this ski resort service as revised set off timing at 10:30am was too late. I only take the free shuttle to and fro the transfer station. Even then, the front desk often do not acknowledge my wechat messages, claiming they don't monitor the phone all the time. A few occasions, i had to wait in the cold. Towards the end, i just contacted the driver directly, who is more prompt.
There was one evening (about 6:30pm) i wanted to use the mini washer in the laundry room as i only had a light load and requested for help from the male receptionist on duty. He claimed the laundry room is only for the hotel's use. After I insisted, he told me he didnt know how to use the washer and told me the last wash must be before 7pm. How ridiculous! I know some hotels have laundry curfew but not so early. Some people may not even be back from the ski resort or dinner.
Pros: Polite driver and breakfast staff. Newly renovated, clean interiors. Great variety in breakfast menu with changes every day.