ゲゲストTodo estuvo bien excepto que yo reserve y pagué una habitación con cama grande y me dieron primero una habitacion con dos camas dobles, a lo que por supuesto reclamé y me dijeron que se sobrevendieron las habitaciones por eso me daban una con 2 camas dobles sin costo extra, yo les dije que era muy incomodo porque solo eramos mi esposo y yo y no dormiriamos en una cama chica pues yo reserve cama grande para nuestro dedcanzo, total que me rehubicaron a otra habitacion estandar con solo una cama normal que para nada era cama grande como yo reserve, la verdad me sentí estafada, no fué lo que yo pagué y no era mi culpa que ellos sobrevendieran las habitaciones, además que yo llegué 2 min antes de las 3 de la tarde, hora en que inicia el check in y me dijeron que ya todas estaban ocupadas, lo cual no creí, ademas, el hotel estaba medio vacío
SSerg-sThe room and the house are beautiful, there’s a lot of attention to detail. Bed is super comfortable and so are all the facilities. The only problem was the access code didn’t work and the situation was a bit frustrating. Also there’s a paint smell in the room when the windows are closed, maybe it’s some paint used in the furniture.
GGeriShaikhHotel wasn't too bad for our first night. They give one small bottle of water and expect clients to get more water from their ”filtered” water dispenser, which was completely empty and didn't get refilled until the following evening when we no longer needed it. The location is not walkable to any stores, cafes, restaurants, pharmacies, etc. You need to get a taxi to go anywhere.
Staff were very friendly and helpful and that was a plus.
The size of the room was all right. The beds were very comfortable. Good lighting in the room. Good size bathroom. Nice view of city below during night hours.
The biggest negative was the AC on our second and last night was leaking onto the bed. Had to keep it off all night and bear the discomfort af a warmer temp as windows don't open.
Water pressure was really good; unfortunately, the hot water isn't consistent and would keep fluctuating between hot and cold.
I do not think the value was good considering all the negatives. I wouldn't return to this hotel.
ゲゲストEl servicio es excelente, muy amable todo el personal. Super limpio, bonito y bien ubicado.
La piscina super bonita, la comida excelente, los precios razonables.
ゲゲストHotel is located in the city centre of Santa Cruz area which is a short walk to the beach. It is surrounded by cafe, restaurants and local stores to shop. Hotel staffs are super friendly and helpful despite our limited spanish - they will try their best to accommodate your needs and answers your questions. It costs about 40 - 50 pesos to downtown (you can choose to walk too but we find it too hot for us). Personally, we find that the area is very safe and pleasant - unlike other larger touristy city, vendors are less pushy and very respectful and give you the space to shop.
ゲゲストreally liked the hotel itself but staff were a little overbearing, particularly male staff asking if I was by myself and if I had a boyfriend as a young female solo traveller… not cool. Also, at one point staff just walked into my room without knocking and then didn’t even apologize! Just asked if it was only me in the room and walked back out! That was crazy to me. Otherwise, pool was lovely, gardens very nice, and I like the beach club down the road