위치가 너무 좋았습니다 좀만 걸어가면 은행이나 공원 성당들이 있어서 보러가기도 괜찮고 안전합니다. 직원분들이 너무 착하시고 요청사항을 잘 들어주십니다. 어디로 가야하는지 아침에도 지프리가 있는지 등등 물어봤을때 막힘없이 알려주셔서 퇴실후에 금방 목적지에 도달했습니다 👍👍
The place is good but the customer service is somehow not, they won’t greet you the way other accommodations do. Maybe because I checked in late and the staff are already tired. Giving the benefit of the doubt. Had a nice weather when stayed there.
We stayed before here, and they are so accommodating so we decided to book again. The room is spacious and clean as well. We will definitely go back again.
Дружелюбный персонал, заселили в 10 утра. Номер большой и чистый, из окошка видно вулкан. На завтрак силонг и кофе. Хорошее расположение - автовокзал в 10 минутах ходьбы.
Из минусов - вайфай пропадает, нет горячей воды, дверь в номер открывается с трудом.
SSolotraveler15The place is good but the customer service is somehow not, they won’t greet you the way other accommodations do. Maybe because I checked in late and the staff are already tired. Giving the benefit of the doubt. Had a nice weather when stayed there.
ゲゲストDuring our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.
ゲゲストExcellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.
RRubenThis is my 3rd time to book this property. I liked very much the location very near to all spots I need for my quick visit in the area. Access to my assigned room is very accessible even if there is no staff was there to assist me when I arrived and came late.