This is a nice hotel, very clean, great breakfast. However there are some downsides we don’t like: the pool’s water is not that clean and the room service is not that good. When we enter the room on the first day, there was no bath towels at all, I went down to the front desk and asked for some. The second day, after we came back, it was already after 5pm, the room service hasn’t show up yet, I called the front desk and it took a while for them to show up to change my towels.
JJavier A. RoqueThe customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
ゲゲストAlthough being old it has been reasonably updated.
There isn't much near to the hotel, but it's easy access to a main avenue.
When I checked in I was rushed through the process like if there was lots of people behind me... but no just me so I'm not sure why the front desk was in such a hurry. Also I wanted to use the safe at the front desk but they didn't have the 2nd key so the put my valuables in the managers office, so not quite the same as next day it was a bit hectic as the staff was figuring where were my valuables. In the end all worked out.
JJocelynThis is a nice hotel, very clean, great breakfast. However there are some downsides we don’t like: the pool’s water is not that clean and the room service is not that good. When we enter the room on the first day, there was no bath towels at all, I went down to the front desk and asked for some. The second day, after we came back, it was already after 5pm, the room service hasn’t show up yet, I called the front desk and it took a while for them to show up to change my towels.