Kamal and team was exceptional service. Breakfast and meals was great.
Bed linen was very clean.
But fall short in few area which only management can address. This is low budget property with excellent team trying to provide 5 star service and experience.
Отличное место! Удобное расположение, есть кухня, на первом этаже электрочайник и питьевая вода. В номере полотенце, мыло, тапочки, в душе горячая вода. Но самое главное - персонал! Просто замечательные ребята! Всегда помогали и делом, и советом. Отель расположен на улице Мандала, так что достаточно тихо. Я ещё буду возвращаться в Катманду, и я уже знаю, где остановлюсь. Спасибо, ребята! Вы супер!
ゲゲストI didn't realise the hotel location is so fantastic.
Near Asan Bazaar, Kathmandu Durbar Square and in the heart of Thamel.
The staff are very friendly and helpful.
The room reasonably clean.
If I ever return to Kathmandu, I will stay in Hotel de Universal again.
Thank you so much for the great service.
ゲゲストKamal and team was exceptional service. Breakfast and meals was great.
Bed linen was very clean.
But fall short in few area which only management can address. This is low budget property with excellent team trying to provide 5 star service and experience.
ゲゲストWe had booked three nights but could only arrive on the third night. I knew I would lose the cost of the first two nights but when it came to check out, I was asked to pay for the three nights, despite having already paid through Trip.com. Fortunately, I had a Nepali friend come to collect us and he spoke with their head office. If he had not been there it would have been very difficult, despite showing the money taken from my bank. This was the second time for this to happen in Nepal when booking through Trip; already paid but being asked to pay again.. Our room had no wi-fi, no hot water and only one seat to sit on outside. The place looked in poor condition, so we were not sorry to only spend one night there.