カパッチョ＝ペストゥムのコテージホテル

Siamo stati in vacanza io e la mia famiglia (moglie e 2 bambini piccoli) presso questa struttura per una settimana a fine agosto 2023. Incentivati dalla posizione molto favorevole (praticamente quasi sul mare), devo dire che una volta sul posto siamo rimasti colpiti anche dalla bellezza della zona e dalla cura dell'hotel fatto molto bene a partire dall'ingresso con ampio parcheggio per le auto, dall'area verde antistante con gazebo e zona giochi per i bambini, passando dalla hall con reception, la sala di ristorazione e bar al piano terra fino ad arrivare ai 2 piani superiori dove sono appunto collocate le camere (servite da ascensore). Ottimo il servizio di pulizia, la camera dove abbiamo alloggiato noi era composta da un salottino d'ingresso con divano letto, armadio, scrivania, tv e aria condizionata con affaccio su terrazzino davvero ampio e carino con veduta sul mare. La stanza da letto era ampia e confortevole (anche qui tv ed aria condizionata con scrivania, armadio con cassaforte, comodini e tv più minifrigo) e, cosa positiva, anche questa stanza con uscita sullo stesso terrazzino del salottino d'ingresso (praticamente 2 uscite per lo stesso balcone). Infine bagno con cabina doccia. Come detto sopra il servizio della ditta pulizie si è rivelato impeccabile, giornalmente le camere erano fresche e rassettate con cambio asciugamani (cambio lenzuola avveniva settimanalmente). La nostra offerta prevedeva una pensione completa per cui abbiamo potuto godere e degustare in toto le bontà culinarie proposte dalla struttura (dalla colazione a buffet alla cena) e devo ammettere che quotidianamente il menu era non solo molto variegato ma anche prelibato e ogni pietanza servita era sempre cotta e condita al punto giusto. Importante per chi ha figli piccoli notare la disponibilità e cortesia degli chef nel preparare senza problemi su richiesta piatti dedicati a loro il che vuol dire tanto. Il servizio ai tavoli e alla reception di camerieri e receptionist è stato sempre cortese, gentile e con il sorriso, ci siamo sentiti veramente coccolati in questa esperienza. La posizione è ottima praticamente sul mare (60-70 mt circa). Il servizio di animazione ha poi intrattenuto grandi e piccini con qualche attività soft tra spiaggia e struttura. Se non fosse stato per 2 3 giorni di maltempo in mezzo alla settimana, sarebbe stata una esperienza superba, ma al di là di questo non abbiamo davvero nulla di cui lamentarci. Tutto fantastico, e ci ritorneremmo volentieri. Consigliatissimo!

We booked an Executive Double Room for 2 nights in this hotel. The hotel is connected to Osteria Arbustico a Michelin star restaurant. During check-in we were told that the pool was closed for that day. There was a wedding venue the whole day and we found out that the guests occupied every space available so there was no room for the other guests that were staying at the hotel. No possibility to eat, to drink nothing. Our room was more that of a Motel. It was separated from the hotel in a block with other rooms. We had a view from our terras on the parking, garbage, airco units and clean wash hanging outside. The room was small and had a small dated shower. The second day we went to the pool. To our surprise we found broken glass, cigarettes, olives, cheese and whatever you can think of left behind by the beloved guests of the day before. During the day this was cleaned up as well as possible because this was too much for the regular cleaning staff. In the afternoon we were confronted with a new event in the hotel namely a communion with a lunch in the restaurant and bar. We decided to go to the beach to avoid the hotel again. When I asked the manager if they had given me the right room he reacted anoyed. I tried again by showing him a picture of my view and he confirmed that this is what I paid for. I didn't react anymore because I realized that this person had no clue on how to handle disappointed guests and he had absolutely no idea what the word service stands for. We didn't ask for anything special or a discount or whatever but not being taken serious was the main irritation that we had. Our advice: please check in advance if the hotel has no events and due to the manager we say that this is hotel is 2 star worthy.

とてもがっかりしました。オンラインですべてがまだ開いていることを確認した後、4泊予約しました。私たちは電車で到着し、すべてが大丈夫に見えました。私たちが連れて行かれた最初の部屋は数分後にロックを解除せず、かなり緊張していたので、別の部屋を与えられました。天気が良かったので、プールの噴水が機能しておらず、手入れが行き届いていないように見えましたが、冒険しました。プールバーはホテルのバーと同様に閉鎖されました。その後、レストランも閉鎖されていることがわかりました。ホテルのウェブサイトでは、この情報を与えるどこにもありませんでした。交通機関がなかったので、最寄りのレストランまで徒歩30分でした。翌日、犬を吠えて早く目が覚めた後、天気は良くありませんでした。屋内プールを見ましたが、再び完全に機能したり維持したりせず、暖房もありませんでした。ホテルで時間を過ごした場合、利用可能な施設が不足していることについてレセプションに文句を言いました。つまり、昼食や夕食が利用できず、レセプションでリクエストした場合、昼食時にトーストをいくつか行うことができると言われました。代わりに無料の自転車を取り出し、それがこのホテルの唯一の良い点でした。私たちは4泊予約しましたが、レストランが閉まっていることを知っていたら、やらなかったでしょう。利用可能な施設が不足しているため、早めにチェックアウトするように頼み、使用中の夜を返金しないホテルのポリシーであると知らされました。私は特定の状況でこれを理解していますが、彼らは広告する施設を提供しませんでした.彼らはまた、ペットはいないことをアドバイスしますが、それは毎朝7時に私たちを目覚めさせた犬を叫ぶマネージャーには適用されませんでした.私たちは2泊後にチェックアウトしましたが、彼らは使用した夜に私たちを返金しませんでした。このホテルを予約する前に、すべてが開いていることを確認してください。そうでなければ、間違いなく車が必要です。このホテルはお勧めしません。

Positives 1. Parking for the apartments is right next to the apartments. 2. There is a decent sized swimming pool that we had access to next to the apartment so we didn’t need to use the bigger pool that was used for weddings. 4. The pool we used was a 1 minute walk from the apartment and wasn’t busy. 5. The bedroom was of a good size. 6. The kitchenette was functional. 7. It was possible to wash our baby in the bathroom, although tight the shower was big enough to put our travel inflatable baby bath in the base. 8. Beach was very nice as long as you sat in the 3rd row of chairs it was free. 9. The smell of eucalyptus trees on the way to the beach was nice. 10. The sea was a 10 minute walk, even with the baby and the heat it was easy to do and didn’t use the shuttle bus once. 11. Local shops are limited but good enough. (Didn’t find any baby formula though) 12. The staff were as accommodating with questions as my no Italian and their broken English allowed. 13. They let us settle our bill the night before we left as we were leaving early and they said there would only be a skeleton staff. 14. Using toll roads it’s only about 1 and half hours from Naples airport. (Don’t leave “avoid tolls” on like I did initially as that drive wasn’t fun and took and extra hour) 15. Toll was €2.10, I used cards and this worked every time although the transaction on a Sunday didn’t appear on my statement for 2 days, all other days the toll came off the card immediately. 16. We used the big pool in the photos once. It was nice and the baby liked it on a day when there weren’t any weddings. 17. Paestum really was very close and fully worth a visit. 18. Pompeii was only about an hour away with a €2.10 toll each way. 19. Decent safe in the bedroom, could fit my 13” laptop. 20. Hair dryer in bathroom was ok. Negatives 1. The large pool was closed for weddings between 12:30 and 15:30 and not cleaning as we had been told. 2. We weren’t disrupted by the weddings but they were every day from what a guest staying in the main hotel said. 3. No kettle in the apartment. 4. No iron in the apartment. 5. Massive sink in a small bathroom was a bit odd. 6. The shower, glass door runner always jammed and had clearly been “repaired” at some point. The kitchen tap and the shower water are connected so don’t use them both at the same time or the temperature gets very severely affected. 7. The apartment only had a single free bed linen change which did not include a room clean. 8. There was a €40 charge to clean the room which included towels and bed linen change 9. The AC only went down to 21° 10. The large AC unit outside between the apartments and the car park was very noisy and could be heard in the apartment at night. 11. Reception staff had better English than I have Italian, not really a bad point but a bit difficult as I have no Italian. I used google translate a lot. 12. Breakfast was very limited. We only had it once. Our friend staying in the hotel brought her own in the en

the hotel itself is very stylish and modern; a mix of pop art furniture and fine marble; the breakfast area and bar is also very modern and nice; the rooms are old fashioned - not dirty but would need a bit refurbishment to come up to the expectations you have entering the hotel; down to the south of Italy it is helpful to speak some words in Italian - not all staff is able to understand your english; breakfast was a bit weird: everything was prepared by the waiters which was maybe due to corona but was not quite helpful (speed and thickness of the cutted slices); coffee was made on request (very good); pool area was very nice and tidy; beach is reachable only by shuttle (car provided by hotel for free); takes you within 10 mins to the beach; beach towels can be borrowed at reception (3 E); in the surroundings there is nothing special so you need a car there, which can be parked for free in front of the hotel; problem: every day (!) there was a big wedding/event; sometimes of course with loud music/noise; the hotel is more a party location than a hotel to stay for a relaxing holiday; Amalfi coast is about 1 hour drive

ワインテイスティングの休日にホテルで3泊しました。施設は素晴らしく、スタッフは親切で、部屋は広々としていました。ビーチクラブはとても素敵で、食べ物は素敵でした。私の唯一の批判は、私たちが2人の知人共有だったのでツインルームを求め、非常に大きなベッドとベッドのある部屋に入れられたことです。ホテルには2×ダブルベッドのある部屋があるはずです。