リノのアパートメントの一覧をチェック

リノのホテル宿泊者の口コミを見る

グランド シエラ リゾート アンド カジノ
4.1/5116レビュー
I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold. Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm. Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later. I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.
シルバー レガシー リゾート カジノ アット ザ ロウ
4.1/5118レビュー
出張で5泊しました。36階の部屋だったので眺めもよかったです。 最近改装されたようできれいな室内でした。過去の書き込みでは、部屋に冷蔵庫が無いとの記載がありましたが、宿泊した部屋は冷蔵庫が完備されていました。 ホテル内にはたくさんのレストランもあり、外に出なくても食事ができます。 部屋にはスターバックスのコーヒーが飲めるコーヒーメーカーもありましホテルの人もフレンドリーで快適に過ごすことができました。 欠点は2つ。壁が薄くて隣の部屋の喧嘩が聞こえてきたこととシャワーの水がお湯になるまで時間がかかったこと。隣の部屋の喧嘩は深夜に発生し、ホテルのセキュリティの人がきたりして騒ぎになっていました。 いずれにしても快適に過ごせました。
Motel 6-Reno, NV - West
2.7/54レビュー
従業員は全員、自分達が思うようなマスクを着ていなかった、それはチェックイン時に不愉快な驚きだった。部屋は禁煙だったはずだが、新鮮なタバコの煙が臭い。バスルームのドアのヒンジが緩んでいて、ドアを閉じて開くのが非常に困難でした。シンクは排水されませんでした。床は汚れていて、ACユニットにはたくさんの食べ物の粉砕が入っているようです。部屋の前のスポットは捨てられた車両(プレートなし)で占められていたので、それなりに素敵です。安全問題。ドアハンドルのラッチとデッドボルトは、低温でラッチを好きではなかった、私は基本的にそれをロックするために、その上に自分の全体の重量を投げる必要があった。朝出発するときにドアがロックされていることを確認した後、戻ったときにドアがロックされていない/ロックされていないことを確認しました。つまり、私がそこにいない間にそこに働く人が入って、ドアのラッチがつかまっていないことを確認しなかったということです。ハウスキーピングだったら、彼らは何かを整理していないか、シンクを仕事に持って行きました。...私があまりにもピッタリだと思うことを恐れて、私は他のモーテル6の場所に滞在しました。電子レンジや冷蔵庫はきれいで、シーツもきれいに見えた。新しいキーカードが必要になったらフロントの女性が親切でした。
ステイブリッジ スイーツ リノ  IHG ホテル
4.2/580レビュー
So first of all, I have been a platinum member for IHG® for over 10 years. This has got to be the most horrible experience I’ve ever had at any hotel. On August 12th, we booked two rooms at this hotel for a family trip with my parents and my family. We had a 6 AM flight to catch the next morning, however around 1230AM at night the fire alarm went off. We all exit the building which seem to be normal. The fire marshal stopped by and was there inspecting the building for about an additional one hour. The alarm was intermittently going on and off and it seemed that the fire marshal was having some problems turning it off. We were still outside the building for over an hour wondering what was going on and why we couldn’t go back in thinking there might have been a real incident of fire and they were inspecting the scene. Then all the sudden the fire marshal and his crew left as the fire alarm continued to go off. All the guest were stranded outside scratching their head wondering what was going on. Management left a note on the front desk stating that the manager was not available and that a fire alarm was malfunctioning and the tech was on his way. Around 2AM, Half the guest went back in holding their ears because the noise was over 100 dB loud. The other half were seemingly in their cars and they basically slept there all night. We went back into our rooms and had to cover the speaker inside of our hotel to muffle the sound. But the sound was still very loud and basically no one could get any sleep. Around 3:30 AM we couldn’t take it anymore and we packed our bags and left the hotel to head to a parking lot where we could rest before going to the airport. In a nutshell, we got zero sleep. The next day we called management asking if we can get a refund, they said to call back on Monday when there was “a manager“ available. I left numerous messages and they never called back. We never got a refund, we never heard from them. Essentially their fire alarm malfunctioned as it was still continuing to go off, guest were going back into the building to occupy their rooms, appallingly creating a more dangerous situation had there been a real fire. They made no effort to accommodate guests to place them into other IHG hotel tells nearby. This was an incident of a total collapse of management competence. This reminds me of torture methods where they force people to sit in environment that creates extreme mental anguish. If you are booking at this hotel, good luck.
ソネスタ ES スイーツ リノ
3.7/5101レビュー
別のホテルでひどい経験(不潔さですぐにチェックアウト)の後、泊まれる場所を探して夜に新たに子犬で運転していたら、自分で運転していた。夫がこのホテルに電話して1階のペットフレンドリーな部屋を頼んだ。到着するとロビーは居心地が良く清潔だった。フロントの係員もとても親切でした。私の部屋はきれいで、ベッドはとても快適で、私は外のドアの近くの1階に配置されました。ペットのための素敵な小さなオフリーシュエリアもあります。
ホームウッド スイーツ リノ
4.3/570レビュー
The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.

よくある質問:

現地旅行情報

ホテル数22
レビュー数22
最高値101,291円
最安値25,720円
平均価格(平日)41,080円