オーストラリアクイーンズランド州のアパートメント

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

公共交通機関はあまり便利ではなく、特に夜にホテルに戻る際には不便です。バスは遅れることが多く、長い坂道を歩かなければなりません。日中のバスはありますが、本数は多くありません。中心部からはかなり坂を上ったところにあり、かなり遠いです。バスルームのシャワーは、電源を入れると奇妙な機械音がしましたが、洗面台が2つあるのは良い点でした。ベッドにはいくつか黒いシミがありましたが、部屋はかなり広かったです。低層階だったので、窓からの眺めやプライバシーはありませんでした。2階は混雑したガレージに面していました。翌朝、100ドルのデポジットに加えて、クレジットカードに270ドル以上が不可解に請求されました。マネージャーにメールを送りましたが、何の説明もなく、謝罪と返金のみでした。非常に混乱しました。

Had everything you need for a comfy stay, will be back! Would have love to stay longer

8/10~15まで5泊しましたが、また泊まりたいと思えるレジデンスでした！ 地下駐車場から直結で部屋まで行けるのも便利でした。エレベーターも早いです。 シャワーの水圧も十分でした。 洗濯機も乾燥機も毎日使いました。 キッチンも使い易く、お部屋ご飯も楽しめました。 アルミホイル、サランラップ、キッチンペーパー、調味料などは持参しました。 次回はもう少し長期で泊まりたいです。

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

本当に素晴らしい滞在先で、スタッフと朝食だけでもお勧めです。 近隣の病院に通うチェックイン客への配慮が行き届いているように感じました。 チェックインはとても簡単で、受付スタッフはとても親切でした。気に入った点： * ヘルシーな朝食付き * 敷地内無料駐車場 * 受付エリアにフェラーリが置いてある（なぜそこにあるのかは分かりませんが、私は車好きではありませんが、上品な雰囲気です） * とてもフレンドリーで親切なスタッフ * すっきりとしたレイアウトの部屋 * 快適なベッド * エアコンの効きが良い * 建物全体に親切なスタッフ * チャームサイド・ショッピングセンターまで徒歩圏内 * 価格が手頃 あまり気に入らなかった点： * 防音対策が十分ではなく、他の部屋や廊下の音が聞こえることがあります。 * 夕方の早い時間帯にバルコニーが少し臭くなり、外で食事をするのは遅くまで気が進みませんでした。もしかしたら、私が宿泊した日がそうだったのかもしれません。後になってドアを開け放って寝ると、風が吹いて気持ちよかったです。 強くお勧めします。

The apartment is serviced by Wowstay, not the Mantra Hotel. So the key has to be picked up from a lockbox at the base of the hotel and returned to the same lockbox. It’s a very professional and easy process, however I would recommend when dropping the key off to drive your car from the car park to the front of the Mantra Hotel checkin area. Leave your car there as there is no other convenient / close places to park. Then walk up the stairs around the side of the Mantra building to the lockbox area. The apartment I stayed in was on the 21st floor facing the ocean. It has the same layout as the other apartments with a modern bathroom, large sized bath that looks out over the bedroom, out to the ocean. The main bedroom and lounge have floor to ceiling views. It has a large balcony and great views of the coast. It has an extra large flatscreen TV, nice art work, a full kitchen. It also has a very comfortable leather lounge. There is an open study area that is used as an open bedroom for two single beds. The main bedroom has a king size bed. However I did find it unusual that a single pop-up bed had been made with linen in the same main bedroom. ( it was placed between the window and the end the bed, which obscured the view and took up the rest of the space in the bedroom. It looked out of place, it wasn’t necessary) it was easy to fold up, which I did and I placed it in the other area with the two other beds. I suggest you do the same if this happens to you. Or maybe you can request that it’s not used in the apartment? I will next time I stay. The location is great, central to everything. I have stayed at the Mantra through the hotel a few times before, however it was cheaper through Wowstay and it was as nice as the hotel apartments, so I will stay here again when I’m visiting the Surfers Paradise. The extra bonus with booking this via Wowstay, is that a carpark space is included with the booking, however if you book an apartment through the Mantra Hotel, you will be charged an additional fee.

Great stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.

This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

まず、ここはブリスベン市内で最も高い建物です。1階でチェックインした後、客室は4つのエリアに分かれており、表示に従って異なる入口からカードをスキャンして入ります。ダウンタウンは6～16階、アップタウンは17～39階、スカイシティは42～66階、スカイライズは67～81階です。これはオンライン予約時には一切表示されませんでした。39階以下はほとんど違いがなく、写真のように私たちは25階だったので、向かいの家しか見えず、景色は全くありませんでした。40階にはジムとプールがあり、屋内プールは小さめですが水遊びはできます。屋外プールは温泉水のようで泡立っており、10数度の強風の日でも外国人が浸かっていました。ジムからの眺めは素晴らしく、ランニングしながらブリスベンの街並みを一望できます。 次に、部屋は清潔で設備も充実していました。キッチンにはガスコンロ、食洗機、オーブン、電子レンジ、トースター、電気ケトル、鍋釜、食器がすべて揃っています。洗濯乾燥機も付いており、洗濯シートと食器洗いシートもありましたが、コーヒーメーカーはありませんでした（袋入りのコーヒーとミルクポーションはありました）。ああ、そうそう、コップの一つが前の宿泊客が洗い残したままでした。 それから、本当にコンパクトな2ベッドルームでした。狭い方の部屋は、子供から「刑務所みたい」と文句を言われました（写真8）。 そして、他のサービスアパートメントと同様に、スリッパや歯ブラシ、歯磨き粉はありませんでした。1週間以内の滞在ではルームサービスもありませんが、フロントでタオルを頼むことはできます。 最後に注意すべき点として、ホテルからの注意書き（写真1）にもあるように、チェックアウト時にはゴミをすべて持ち出す（ゴミ捨て場は同フロア）、使用済みの鍋釜類はすべて食洗機に入れて作動させる、電気を消してチェックアウトする、という指示がありました。