Da location was good n convenient ,n da collection key counter office girl are friendly ,but da unit we stay cleaning was terrible ,alot of ants n da rubbish bin also never clear , even da towels ppl using still hanging inside the toilet 😂 ,n da toilet basin also never clean cos da ppl stay inside toilet colour their hair da paper n colour split unit da whole basin still there when we check in 😅😅
City center of Johor Bahru,ジョホール・バル周辺のホテル訪問者の77.3%がこのエリアを選択しています
ゲゲスト2024.12.12
To the host:
Although R&F are closed to custom but the location are really inconvenient. By walking at least 20-30min even covered walkway. Less shop lot and local restaurant surrounding the stay.
Check-in instruction was unclear and mismatched the information with booking. Ultimately led me to wrong location and only found out there’s a mistake upon arrival. The network connection at the place are bad connectivity too. Spoiled the entire travel vibes by dragging the heavy luggage and caused inconvenience to traveller.
At the end only got sincere apologise by the host since they found the mistake upon arrival.
To Trip platform:
CS and duty manager lack of empathy. Robotic replies. Duty manager does not know how to write an apology letter and need me to teach how to storytelling and combine all info in one sentence. Just sent multiple messages to interrupt me in chat box . In order to resolve the issue they provided trip coin as compensation but less sincere attitude. Which I understand they only a worker not the boss.
We recently stayed for two nights at the Country Garden Seaview Suite by Nest Home. While the unit was clean and neat, there were several issues that affected our comfort:
- The water heater was not working, which made showering inconvenient.
- The sofa and cushions were wet upon arrival. Although a cleaner came and attempted to dry them with a hairdryer for about 10 minutes, the sofa remained soggy and had an unpleasant smell.
- The room’s location facing a busy traffic junction made it difficult to rest. Noise from ambulances, car horns, and traffic persisted throughout the night, resulting in poor sleep quality.
On a positive note, the room itself was tidy and well-maintained, which we appreciated. However, the combination of maintenance issues and noise disturbance significantly impacted the overall experience.
We hope these concerns can be addressed to improve future guest stays.
The 3-bedroom is an exclusive unit, well equipped with microwave, big fridge, cooking utensils, good WiFi and huge TV. We really enjoyed our stay at this apartment as the check in process was seamless and the host is very friendly and attentive. The location is very ideal and there are numerous restaurants nearby. She has prepared the apartment with great care and we would love to return to this apartment as and when we are in Johor Bahru.