City center of Johor Bahru,ジョホール・バル周辺のホテル訪問者の80.2%がこのエリアを選択しています
ゲゲスト2024.12.12
To the host:
Although R&F are closed to custom but the location are really inconvenient. By walking at least 20-30min even covered walkway. Less shop lot and local restaurant surrounding the stay.
Check-in instruction was unclear and mismatched the information with booking. Ultimately led me to wrong location and only found out there’s a mistake upon arrival. The network connection at the place are bad connectivity too. Spoiled the entire travel vibes by dragging the heavy luggage and caused inconvenience to traveller.
At the end only got sincere apologise by the host since they found the mistake upon arrival.
To Trip platform:
CS and duty manager lack of empathy. Robotic replies. Duty manager does not know how to write an apology letter and need me to teach how to storytelling and combine all info in one sentence. Just sent multiple messages to interrupt me in chat box . In order to resolve the issue they provided trip coin as compensation but less sincere attitude. Which I understand they only a worker not the boss.
The 3-bedroom is an exclusive unit, well equipped with microwave, big fridge, cooking utensils, good WiFi and huge TV. We really enjoyed our stay at this apartment as the check in process was seamless and the host is very friendly and attentive. The location is very ideal and there are numerous restaurants nearby. She has prepared the apartment with great care and we would love to return to this apartment as and when we are in Johor Bahru.