Aavniki98O by Tamara ホテルのレビュー
評価:3.5/5つ星
O by Tamara は、二つの側面を持つ体験を提供しています。施設はしっかりとした4つ星に値する一方で、サービス水準は3つ星前後と、興味深い対照をなしており、経営陣は改善すべき点です。
良い点:ホテルの施設は本当に素晴らしく、訪れる価値があります。インフラとアメニティは、思慮深いデザインと質の高い投資を反映しています。
問題点:残念ながら、サービスの質は施設の水準に見合っていません。滞在中、レストランでもホテルスタッフに対しても、何度も同じリクエストを繰り返してしまいました。特に朝食サービスは、意図せずして面白かったです。スタッフは、私が「ブラウン運動のホスピタリティ」と呼ぶもの、つまり非常に精力的な動きを見せていましたが、必ずしも生産的な方向に向かっているわけではありませんでした。忘れ物が頻繁にあり、フォローアップが必要になることが予想以上に多かったです。
問題点:午後1時までのレイトチェックアウトをリクエストしました。フロントデスクは30分の延長しか承認しませんでしたが、請求書には2時間のレイトチェックアウトが記載されていました。この不一致は経営陣の早急な対応が必要です。
提言:優れた設備に見合ったサービス品質を実現するために、スタッフの徹底的な再教育が不可欠です。また、客室と共用エリアの改装により、全体的な水準を維持する必要があります。
結論:設備面ではこのホテルは検討に値するものですが、経営陣はサービストレーニングと運営の一貫性に投資する必要があります。これらの改善により、O by Tamaraは間違いなく傑出したホテルとなるでしょう。
経営陣がこれらの懸念事項に迅速に対応してくれることを期待しています。
以上です!
II.saatFront desk service was responsive — we requested a few items like bottled water and they were delivered promptly. Breakfast was decent; the live cooking station could be a bit slow, but overall it was fine. For the price we paid, the stay was definitely good value for money.
ゲゲストШикарное расположение отеля, номер брали в главном корпусе. Красивая и ухоженная территория, персонал приветлив, всегда интересовались нашими пожеланиями. Бассейн небольшой, но у номеров с видом на сад и клубных есть свои бассейны, поэтому людей было мало, спокойно можно было разместиться на лежаках.
Не понравились навязчивые таксисты у въезда в отель. Вызвали убер, так они не дали водителю нас забрать! Пришлось подняться чуть выше (в сторону отеля Гоколам) и только там мы смогли сесть в машину. Очень неприятно, а для отеля такого класса не понятно почему разрешают стоянку такси, почувствовали себя не в безопасности! Имейте ввиду, если будете пользоваться убером, что на территорию отеля водитель заехать не сможет и даже к воротам, нужно пройти выше по дороге, только там можно будет сесть в машину, минуя эту мафию таксистов.
ゲゲストEverything was excellent except the activity room. Nothing is in good condition. Would be good if they can maintain it since it would be very helpful when coming with kids. It's been 3 consecutive years i am coming here. The activity room needs to be improved.
ZZarinaAn unforgettable stay in a stunning location!
We had the most wonderful 3 night stay at this beautiful lake resort. From the moment we arrived, the staff went above and beyond to make us feel welcome, so friendly, helpful, and genuinely accommodating.
The setting is absolutely breathtaking, and the whole atmosphere of the resort is peaceful and relaxing. A perfect place to unwind and relax.
The rooms were lovely, spacious, spotless, and really comfortable, with everything we needed for a perfect break. The food was another highlight, every meal was delicious, beautifully presented, and full of flavour. A special mention to Jeeva in the restaurant, who made our dining experience even more memorable with such attentive and warm service but all of the restaurant staff were excellent and made every meal a pleasure. Also Anju who so lovely and again very attentive but I have to say every single staff member was so pleasant, which made our stay exceptional.
Can’t recommend this gem of a place enough, we are already planning our next visit!
SShiabudeenI recently stayed at this hotel and was left quite disappointed. One of the main reasons I chose this property was because it advertised a swimming pool — something I specifically filtered for when making my booking. However, upon arrival, I was told the pool was unavailable due to maintenance. There was no prior notice, no mention during check-in, and certainly no update when I made the reservation.
It felt misleading and unprofessional, especially since the pool was one of the few leisure amenities offered. I understand that maintenance issues can arise, but transparency is important. A simple heads-up before arrival or a temporary note on the website would have gone a long way.
The rest of the stay was fine — the room was clean and the staff were polite — but the lack of honesty regarding available facilities really put a damper on the experience. If you’re booking specifically for certain amenities, I’d recommend double-checking with the hotel directly before confirming.
AAmitanceThe hotel location, view, and overall service were good, but the check-in and checkout experience was very poor. We did not feel welcomed when we entered the hotel.
During checkout, I had to wait more than 20 minutes for my luggage. I feel I would have had to wait even longer if I had not gone and raised my voice. This really spoiled the overall experience in the end.