Three of us booked one room together. Upon arrival, we were told that we could not stay unless we paid an additional £165 to upgrade the room. However, even after the upgrade, the room was still quite small, and in my opinion, the overall value did not justify the price.
Regarding check-out, we left at 12:20 instead of 11:00. We were only informed of the £30 late check-out fee when we arrived at the front desk, not in advance. I accept the charge, as we did check out late. However, what confused me was that since the hotel decided to apply a late check-out fee, this implies that the late check-out was accepted. In that case, cancelling our room key authorisation before we actually checked out was inconsistent and resulted in the three of us being locked in the corridor.
Many people recommend this hotel, and we may consider staying again in the future. Next time, however, I will make sure everything is handled strictly according to the rules. On a positive note, the hot spring and sauna facilities are very good.
I recently stayed at the Palace Hotel & Spa in Buxton and had a wonderful experience from start to finish. The service was excellent, with friendly, professional, and attentive staff who made me feel welcome throughout my stay. Every member of the team was helpful and eager to ensure that everything was perfect.
The hotel facilities were impressive. The spa and leisure areas were clean, relaxing, and well maintained, providing the perfect place to unwind. The hotel itself is beautiful, with comfortable rooms and a pleasant atmosphere that made my stay even more enjoyable.
The food was also outstanding. Breakfast offered a great variety of options, all fresh and delicious, and the meals served throughout my stay were of a high standard. The restaurant staff were attentive, and the dining experience was excellent.
Overall, I thoroughly enjoyed my stay and would highly recommend the Palace Hotel & Spa to anyone visiting Buxton. The combination of exceptional service, excellent facilities, and delicious food made for a memorable and enjoyable visit. I look forward to returning in the future.
We stayed for 1 night for a special occasion. On arrival we were told that the spa was closed for an event which was very disappointing as I booked this hotel because of the spa & had planned to use the pool & sauna. This should gave been communicated at the time of booking. The building and grounds were impressive but on arrival our featured superior room was freezing cold. The reception turned on the heating at our request but this should have been done hours before our arrival given that it was 8 degrees outside. We sat for an hour in the room with our coats on before asking for a portable heater due to the radiators being only lukewarm. The room never really got warm & when we came back from dinner at 9.15 the heating had been turned off again & we had to ask for it to be turned on again. The food in the restaurant was very good & the servers were lovely but unorganised. We planned to have a drink in the hotel bar but it was so cold that it was empty and not comfortable to stay. I heard kore than one staff member complain about the cold in the hotel. What could have been a very pleasant stay was spoiled by the cold. Unfortunately, we will not return.
We chose Wildes Inn as it is conveniently located just 4 minutes from Bolsover Hospital, where our mother was due to have full knee surgery. We wanted her to be well rested and comfortable, and the Inn truly delivered.
The staff were very friendly, and we were greeted straight away by a young, polite gentleman who made check-in smooth and stress-free. The lobby smelled wonderful and had a spa-like, relaxing atmosphere. The team were also very thoughtful, knowing the reason for our stay, they even offered to arrange takeaway breakfast for us.
We booked an accessible room for our mother, which was spacious, clean, and comfortable. Breakfast was great too. Overall, we were very satisfied with the entire experience.
Our mother was well rested and ready for her surgery. If we pass through again, I would love to try the spa treatments, they certainly look very appealing.
Best Western Plus Buxton Hotel
Stayed here for one night during my Peak District trip. The hotel is very well located, right in the centre of Buxton and close to the Pavilion Gardens, bus stops, and walking routes. The room was clean, comfortable, and warm — perfect after a long day of hiking. Staff were polite and helpful, and the overall experience was smooth and hassle-free. A solid choice if you’re exploring Buxton and the Peak District using public transport.
Pretty good overall for what we paid. Great location. Room was adequate. Bed was a small double and pillows not amazing but shower was excellent. Overall clean. Service can be a little slow so online check in may be a good option.
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8.7/10
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匿匿名ユーザーI recently stayed at the Palace Hotel & Spa in Buxton and had a wonderful experience from start to finish. The service was excellent, with friendly, professional, and attentive staff who made me feel welcome throughout my stay. Every member of the team was helpful and eager to ensure that everything was perfect.
The hotel facilities were impressive. The spa and leisure areas were clean, relaxing, and well maintained, providing the perfect place to unwind. The hotel itself is beautiful, with comfortable rooms and a pleasant atmosphere that made my stay even more enjoyable.
The food was also outstanding. Breakfast offered a great variety of options, all fresh and delicious, and the meals served throughout my stay were of a high standard. The restaurant staff were attentive, and the dining experience was excellent.
Overall, I thoroughly enjoyed my stay and would highly recommend the Palace Hotel & Spa to anyone visiting Buxton. The combination of exceptional service, excellent facilities, and delicious food made for a memorable and enjoyable visit. I look forward to returning in the future.
DDr.BalramBest Western Plus Buxton Hotel
Stayed here for one night during my Peak District trip. The hotel is very well located, right in the centre of Buxton and close to the Pavilion Gardens, bus stops, and walking routes. The room was clean, comfortable, and warm — perfect after a long day of hiking. Staff were polite and helpful, and the overall experience was smooth and hassle-free. A solid choice if you’re exploring Buxton and the Peak District using public transport.
ゲゲストWe stayed for 1 night for a special occasion. On arrival we were told that the spa was closed for an event which was very disappointing as I booked this hotel because of the spa & had planned to use the pool & sauna. This should gave been communicated at the time of booking. The building and grounds were impressive but on arrival our featured superior room was freezing cold. The reception turned on the heating at our request but this should have been done hours before our arrival given that it was 8 degrees outside. We sat for an hour in the room with our coats on before asking for a portable heater due to the radiators being only lukewarm. The room never really got warm & when we came back from dinner at 9.15 the heating had been turned off again & we had to ask for it to be turned on again. The food in the restaurant was very good & the servers were lovely but unorganised. We planned to have a drink in the hotel bar but it was so cold that it was empty and not comfortable to stay. I heard kore than one staff member complain about the cold in the hotel. What could have been a very pleasant stay was spoiled by the cold. Unfortunately, we will not return.
ゲゲストThree of us booked one room together. Upon arrival, we were told that we could not stay unless we paid an additional £165 to upgrade the room. However, even after the upgrade, the room was still quite small, and in my opinion, the overall value did not justify the price.
Regarding check-out, we left at 12:20 instead of 11:00. We were only informed of the £30 late check-out fee when we arrived at the front desk, not in advance. I accept the charge, as we did check out late. However, what confused me was that since the hotel decided to apply a late check-out fee, this implies that the late check-out was accepted. In that case, cancelling our room key authorisation before we actually checked out was inconsistent and resulted in the three of us being locked in the corridor.
Many people recommend this hotel, and we may consider staying again in the future. Next time, however, I will make sure everything is handled strictly according to the rules. On a positive note, the hot spring and sauna facilities are very good.
GGlobalTraveller88We chose Wildes Inn as it is conveniently located just 4 minutes from Bolsover Hospital, where our mother was due to have full knee surgery. We wanted her to be well rested and comfortable, and the Inn truly delivered.
The staff were very friendly, and we were greeted straight away by a young, polite gentleman who made check-in smooth and stress-free. The lobby smelled wonderful and had a spa-like, relaxing atmosphere. The team were also very thoughtful, knowing the reason for our stay, they even offered to arrange takeaway breakfast for us.
We booked an accessible room for our mother, which was spacious, clean, and comfortable. Breakfast was great too. Overall, we were very satisfied with the entire experience.
Our mother was well rested and ready for her surgery. If we pass through again, I would love to try the spa treatments, they certainly look very appealing.
ゲゲストThe view from our bedroom wasn’t good, there was black mould on the bath. Staff were friendly and helpful. Room price was high for what was offered.
ゲゲストPretty good overall for what we paid. Great location. Room was adequate. Bed was a small double and pillows not amazing but shower was excellent. Overall clean. Service can be a little slow so online check in may be a good option.