経験は非常に貧弱です。フロントデスクでチェックインした人は、まるで彼女にお金を借りているかのように笑顔を見せませんでした。何か問題が発生すると、フロントデスクのマネージャーまたはスーパーバイザーが出てきて質問に答えてくれましたが、同じことが起こり、真顔で非常に失礼でした。夜に火災警報器が鳴り、多くの宿泊客が安全な通路から避難しましたが、最終的にレストランのスタッフに聞いたところ、誰かが室内で喫煙し警報装置を作動させた可能性があるとのことでした。 。プロセス全体を通じて、従業員が一人も名乗り出なかったのは信じられないほどでした。これが本物の火災警報器だったらどうすればいいですか?これが五つ星ホテルの火災時避難計画でしょうか?私は W ホテルを N 回選びましたが、カンクンのこの W ホテルのサービスは 3 つ星レベルにすぎないと思います。ここに滞在したい場合は、美しい海の景色を除いて、その他すべてが美しくありませんので、慎重に選んでください。
Beautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.
La atención en los pequeños detalles de mantenimiento harían un plus en este hotel , es cómodo , buena vista , buena Atención , buena disponibilidad de orientación del personal de recepción, ubicación
ゲゲストA pleasant stay. We received a room upgrade to ocean view which was lovely. Good size spacious rooms and comfortable bed.
Amenities at the sister hotel next door were better than ours but because you can access both, this was not an issue.
Friendly, helpful staff and good food from the three restaurants we tried. All inclusive drinks in our package were local and not very enjoyable - this would be my only gripe!
ゲゲスト経験は非常に貧弱です。フロントデスクでチェックインした人は、まるで彼女にお金を借りているかのように笑顔を見せませんでした。何か問題が発生すると、フロントデスクのマネージャーまたはスーパーバイザーが出てきて質問に答えてくれましたが、同じことが起こり、真顔で非常に失礼でした。夜に火災警報器が鳴り、多くの宿泊客が安全な通路から避難しましたが、最終的にレストランのスタッフに聞いたところ、誰かが室内で喫煙し警報装置を作動させた可能性があるとのことでした。 。プロセス全体を通じて、従業員が一人も名乗り出なかったのは信じられないほどでした。これが本物の火災警報器だったらどうすればいいですか?これが五つ星ホテルの火災時避難計画でしょうか?私は W ホテルを N 回選びましたが、カンクンのこの W ホテルのサービスは 3 つ星レベルにすぎないと思います。ここに滞在したい場合は、美しい海の景色を除いて、その他すべてが美しくありませんので、慎重に選んでください。
CCARESSEAshleiBeautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.
TTorbsThis hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner.
The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place:
- very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again.
- very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel.
- the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours
- waiters service also very inconsistent. Some friendly, some couldn’t even say “hello”
- food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious.
- on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner)
Overall, too many little things that went wrong to make this stay enjoyable.
ゲゲストWe went to Cancun to end our honeymoon. We were greeted with a massive smile from all the hotel staff. Merary kindly checked us in. She saw we were on our honeymoon and very kindly upgraded us to an incredible room with the swim up pool. The room was stunning. We could chill in the pool whilst facing the beach. Not only did we get an upgrade we arrived at our room which had been decorated with balloons on the bed and the word love written with ribbon. We were also given a little cake too. The staff for our whole stay could not do enough for us. The food and drink options available were amazing! So much choice for both. The bar at night could have maybe done with another member of staff serving as we were waiting a long time for drinks but was worth it. The location of the hotel is perfect for the beach but also being so close to many other restaurants and bars in La Isla. Would 100% recommend this hotel.