The room facilities were okay, but the ac definitely needs improvement. When we checked into the room, the fan was already on. After switching the fan off, we noticed that the air conditioner was not cooling the room properly and it felt quite warm. We ended up sleeping with only the fan running throughout the night, which was disappointing as we did not expect such an experience. 😓
We checked the air conditioner ourselves and confirmed that it was switched on and set to the correct temperature. We also noticed that the lobby air conditioning was extremely cold, so there seemed to be a significant difference compared to our room.
We reported the issue to the front desk, but were informed that the room air conditioner was functioning well. Unfortunately, this was not our experience, and it affected our overall comfort during the stay.
The hotel is at the Sibu town centre thus very convenient to hunt for food and some shopping nearby. The night market is less than 10 mins walk away. Basement car park is available. It is considered second best Hotel in town though the design is outdated. Rooms are nice and cosy and clean. Staff are friendly and polite. Breakfast is acceptable and the environment is good. The only downside of this Hotel is the security where there is no access control in the lift (key card access to individual floor) and also no security guard at the overhead walkway linking the Hotel to the Shopping complex.