アメリカミシシッピ州の4つ星ホテル

I booked my stay at IP Resort Casino through trip.com and it was the first time I had used this site. I got a fantastic price for my stay but was a little nervous that it was too good to be true. I needed to change my reservation to check in a day later than originally planned. Was super easy to do. Once I got to the IP to check in at the mobile kiosk, I got a message stating ”reservation date mismatch”. No worries, go to the front desk. The lady at the desk states that they don't have my reservation. They showed my original check in date of July 8th, but I was put as a ”now show”. I informed her that I had changed my reservation to check in on July 9th. Showed confirmation email, etc., nope they don't have a reservation for me. She gets the manager La Sara who tells me same info. Basically, the whole thing is out of their hands and I need to contact trip.com. Now, by this time I am so frustrated. Mainly because we had multiple people in our group who had also booked through trip.com and changed check in dates and had already checked in with no problem. Well, long story short- I get with trip.com, they call hotel and iron out the issue. Turns out that the error was on the trip.com side when I changed my reservation they never notified the hotel. Thankfully there were rooms still available and they were able to check me in. Trip.com went out of their way to make it right, and so did La Sara. This woman was fantastic and SO helpful. She helped turn what could've been a horrible experience into a great stay. She and I ended up chatting for a while afterwards and ended up we had a lot in common. Kudos to La Sara and trip.com's customer service for making everything turn out fantastically.

The hotel was in a great location. There were plenty of restaurants and shopping places. The young man that checked us in was very pleasant and friendly. I did not eat at the hotel because the breakfast was very pricey, and I travelled with several people so I couldn't afford to pay that price for everyone. I have always stayed at Holiday Inn and never had to pay for breakfast. The room was nice but the person in the room either in front of me or behind smoked all night. I coughed and sneezed because of the cigarette smoking. I tried to cover my head, lay on the other end of the bed but it didn't help. I left with a very sore throat. When checking out the young lady at the front desk was not so friendly, she was working on something on the computer and kept her head down for a long time before she finally asked could she assist me. She never asked me about my stay. I had questions about my bills that was not explained before I booked the hotel, she did explain to me the various charges although, I totally disagreed with them.

Somewhat disappointed. We understood that the check in time was at 4pm. However , upon arrival, our room was not ready and we had to wait over an hour for our room. There were a lot of us waiting. Somehow they did not have enough housekeeping staff to clean the rooms that were obviously vacated at 11am as I understood, that was the check out time. As we finally got our room at the 5th floor, we came upon multiple available rooms that were available that needed cleaning. We presumed they needed cleaning because the doors were left open. We actually took a peek inside. I should say, I should give them credit. They gave us free dinner or breakfast. We really were not able to take advantage of the dinner offer since after checking into our room, we rushed to gamble at Beau Rivage. Our breakfast actually came with our booking.

The room was fabulous. Very comfortable. Very clean. Great bed. The bar was excellent ... great service, great selection, decent food options. The lobby area is huge and there are plenty of options for sitting and relaxing and/or working . Very hospitable staff.

Great place to go to get out of the smoke. The air inside is perfectly clean. Not a cigarette to be seen. It’s maintained at a very high level with great attention to detail. Very good buffet. All around great experience. Best in Biloxi in my opinion.

私と私の夫は私たちの記念日のために部屋を予約しました、そして私は自分自身を楽しんだと言わなければなりません。私は部屋の予約のために遅く現れたが、誰もがとても素敵で、私たちに迷惑をかけなかった。部屋は素晴らしく、ベッドはとても快適でした。オークツリーカフェは昼食と朝食で美味しかったです。 ******フロアのスタッフはとても素敵で、バーから何を飲みたいかを調べるのに役立ちました。私の滞在について文句はありません。 

ゴールデンナゲットでの初めてでした。看板の方向に失望しました。ホテルのチェックインカウンターを自分で検索しなければなりませんでした。夕方になってもフロアにスタッフがいなくて助けてもらい警備員が1人だけ気づかれました。私たちは記念日を祝い、特にビュッフェの食事を楽しみにしていました。ウェブサイトに広告されていますが、しばらく閉鎖されていることを知りたいです。もう一つはスロットマシンが利用できませんでした。私たちのホテルの部屋は素敵でしたが、全体的に旅行は残念でした!

Excellent hotel cleanliness and finally great TV channel options that you don’t get with other hotels! Simply luxurious!

The place was beautiful and the host was fabulous! The room was very large and quite omfortable. Highly recommend!

It was the perfect location, but the noise from the traffic is loud.