The reception desk was hardly manned and would struggle to get hold of anyone on the phone ( even when I was calling from my room). My bed cover was not clean, it had dirty stains on it including tiny blood stains on top. The room and the bed were lovely and spacious but the shower door wouldn’t close completely and caused a lot of water spillage on the floor. During load shedding, the lights would go off and the hotel staff would take long to switch on the generator ; long enough to cause a panic attack! which was unacceptable as they should follow the load shedding timetable and always be on standby and make sure that the generator kicks in as soon as the lights go off.
We had an amazing time at Shangri-La. All the staff members were extremely helpful and friendly. They did everything they could to make our stay memorable. I honestly can’t name the best staff member as they were all incredibly helpful. The breakfast was really good and the restaurant has a varied menu with tasty dishes and a good wine selection.
Easy check in; lots of privacy; luxury room is smaller than what’s advertised online however the need is extremely comfortable; great location as it’s close to all the amenities; pool is nice and clean
it was a very cool vacation. the manager was always on call and supported us. the hotel is very clean. we liked the breakfasts and the pool.
素晴らしい
5件の口コミ
9.4/10
1泊あたり
PHP 3,403
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7,7/10
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NNicyWe had an amazing time at Shangri-La. All the staff members were extremely helpful and friendly. They did everything they could to make our stay memorable. I honestly can’t name the best staff member as they were all incredibly helpful. The breakfast was really good and the restaurant has a varied menu with tasty dishes and a good wine selection.
ゲゲストEasy check in; lots of privacy; luxury room is smaller than what’s advertised online however the need is extremely comfortable; great location as it’s close to all the amenities; pool is nice and clean
ゲゲストThe reception desk was hardly manned and would struggle to get hold of anyone on the phone ( even when I was calling from my room). My bed cover was not clean, it had dirty stains on it including tiny blood stains on top. The room and the bed were lovely and spacious but the shower door wouldn’t close completely and caused a lot of water spillage on the floor. During load shedding, the lights would go off and the hotel staff would take long to switch on the generator ; long enough to cause a panic attack! which was unacceptable as they should follow the load shedding timetable and always be on standby and make sure that the generator kicks in as soon as the lights go off.