This hotel is a bad joke. We are Premier Inn fans and they are our preferred brand in the UK. We have stayed at the Premier Inn M40 many times but thought we would try the new hotel and the Plus rooms. What a mistake. Finding the hotel from the car park could be a challenge for anyone not familiar with the layour, there are no signs. More details need to be provided on the confirmation letter. The hotel information says that car parking is £1 on a Sunday and Bank Holiday. We were charged£2.70 on Sunday and £3.90 on Bank Holiday Monday. We arrived at about 16.00 and were told we would have to wait for our room to be ready. When we got the room there was only one set of towels and the pillows needed pillow cases. The room was very nicely furnished and the bed comfortable but you now have to specifically ask if you want your room serviced and tea and coffee replaced etc. Breakfast was a disaster. On the first day queues were long in some areas, a domestic 2 slice toaster was woefully inadequate and only one coffee machine is not sufficient. There was no fruit salad on one day and no Yoghurts on another. On the third morning we were told there would not be any cooked breakfast because of equipment failure. Given that the hotel was nearly empty and there were very few staff, I cannot help but feel they were saving money by not offering cooked breakfast. This is one Premier Inn to avoid
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