Four Seasons at Embarcadero was simply not worthy of a five-stars hotel. I’ve even completed a survey at the end of our stay which not the general manager reached out instead the administrative assistant. After my message revealing it was a generic response from her, she ghosted right after. Do you think that warranted five-stars for ghosting a guest that just stayed at your property? No. Obviously they simply do not care, which was an utter shame. In addition to that, the check-in process was a complete mess (checking in twice on the same day), room wasn’t ready close to 5pm (despite being asked by their team a couple of days when we will be arriving) and customer service simply was not that of five-stars. Sure, the suite was lovely and so were the corner views but despite how well done those points were - without customer service and being organized and on top of your game, it didn’t warrant five stars at all for a Four Seasons property. For such a pretty penny, this felt like highway robbery.
- ゲスト
場所-素晴らしい、私が思うのは比較的安全なエリアです。ピア33でアルカストラズツアーまで約1マイル歩きました。素晴らしいレストラン。フィットネスセンターは一流です。サービスは素晴らしいです。ビューは上層階でばかげています。部屋とレストランでの食べ物は誰にも負けません。このホテルはお金の価値があり、FSほど多くはありませんでした。
- ゲスト