We arrived to the front desk on Friday 22nd July to be told there was a problem with our booking. Note, this booking was made many months in advance. We were told by a less than helpful girl that the hotel had overbooked and that we couldn’t stay there. To be told this only on arrival was shocking. I cannot understand even if this error had been made, why wait for us to arrive to be told. Could they not have rang us in advance. We were travelling from overseas and were making our way from Washington DC to Atlanta. The unhelpful girl on the desk proceeded to tell us they had booked us into their sister hotel. When I asked her how far it was from Uptown she didn’t know. When I looked it up it was 10 miles away. We told her that this was not good enough and it was totally inconvenient to our plans but she just shrugged her shoulders. They offered to pay our first night in this hotel that was miles out of town but this still was not good enough as our plans were ruined. When I asked her how we were going to get there as we had arrived by taxi, she said “I guess call a taxi”. This was disgraceful as she was going to let us make our own way to this unsuitable location. Eventually she offered to call the taxi and they paid for it. Still this was a total disaster as we ended up having to get a taxi in and out of Uptown for the weekend at our own cost which was more that the first night paid by the hotel. Then I noticed that this hotel then charged us for the second night even though we were staying in the other hotel. We called back into the front desk to be told there was nothing they could do as the manger was not working on Sunday. We were given a business card and told to email Rushell Jones on the Monday. We emailed Rushell the manager on Monday and explained our full situation. Not even a reply from her to apologise. The amount came back off our card but the manager didn’t even have the curtesy to reply. Our advise is steer clear of this badly run hotel who have no respect for anyone.
- ゲスト
ミント セントのレジデンス インで素晴らしい滞在をしました。シャーロット ナイツ 野球場 (通りの真向かい)、NASCAR 名声ホール、博物館、レストラン、バー、ボウリングなどまで歩いてすぐです。フロントデスクのスタッフは素晴らしかった-とてもフレンドリーで親切でした。無料の朝食は素晴らしく、朝食のアテンダントはとても素敵でした。駐車場は簡単で、フロントデスクのチームがはっきりと説明し、この地域の他のほとんどのホテルの駐車場よりも安価です。部屋は本当に素晴らしかったです-特に数泊したので、フルキッチンが大好きです。私は間違いなく再びここに滞在します。
- ゲスト
