Best 5-star hotel in Riyadh. The amazing team and business+leisure location - all time favourite in Riyadh. The view from the rooms are breathtaking and the food is truly sumptuous. You can be sure to see some genuine smile at people at the this place who truly care for you to be best!
The hotel is a bit dated . Rooms are good with small windows and functional bathroom . Shower/Tub combo . Breakfast is fine , nothing special. The Gym is average . On the small side with some old equipment and some new . The executive lounge is very poor and it looked like very few people bother using it . Good location in Riyadh but not sure I would stay again.
I came to Riyadh for a few days only out of curiosity as flights from Budapest were so cheap I thought 'why not?. Not really knowing what to expect. I wanted to be in the downtown Olaya area but hotels there were in the £200 - £300 +++ range. Other than the IBIS which came in at £80 a night. The IBIS room was better than standard IBIS fare I have seen in the UK and Europe - ie larger, and better equipped with safe and tea & coffee making facilities. But what makes this hotel really stand out was the helpfulness and welcome of front of house staff. Nothing was too much trouble - and they were patient and courteous dealing with my various queries and requests, writing out place names in Arabic, explaining how to get to places, nearest places to buy water and snacks etc. The hotel's guests were overwhelmingly people on business rather than tourists. However, I can unreservedly recommend this hotel to visitors to Saudi Arabia travelling for tourism. I say this as a solo female traveller. Top tips: - there is an Asian run convenience store round the corner five minutes walk away that does not involve crossing roads!! - have tbe hotel breakfast as there's not much around by way of cafes etc (unless you go to a mall) - download the Kareem app (= Saudi Uber) for safe, convenient and cheap taxis - if you have a choice, avoid Room 122 as it was on the first floor and overlooked two air conditioning units and tbe wall 😉 - not that matters in the scheme of things. However, a room on a high floor with views of Kingdom Tower must be pretty awesome
The hotel has been the least favorite part of my trip to Riyadh! Although the hotel is in a far down-town area, I booked it expecting a certain level of service and product from a hotel such as Four Points by Sheraton. Upon arrival, I was asked to pay the entire stay in full ahead of my stay, which I normally do and cover upon check-out. When asking why, I wasn’t given an answer. Later on that same day, I came back from a meeting only to find that all elevators are out of service, even the Servic elevator. Having my room on the 17th floor didn’t help, so like many other guests, I stayed waiting in the lobby till someone could fix it. After around 15 minutes, one elevator started working again, but when going up to my room, and trying to go back afterwards on my way to another meeting, the elevators were again not working. This time, I had to wait for 20 minutes until they started working. There was an electrical problem with the elevators during the 4 days I stayed there. As for food, it was poor, whether through room service or main restaurant. I sometimes got items that were different from what’s described in the menu, and other times dishes that were completely tasteless, in addition to the poor food presentation. The staff are friendly and helpful, but unfortunately the stay was a disappointment.
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