アルマトイ ТА Elite Business group周辺のおすすめホテル・宿

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

ホテルのお金は最高です、サービスは良いです、部屋は豪華ではありませんが快適です、家具、テレビ、エアコン、非常に良い、最も重要なことは、あなたが費用対効果の高い快適なホテルを探している場合、唯一のバスルームの場所は座るのに適していませんが、10ポイントから、私は9を堅実に設定します✊

とても清潔感があり、とても快適な滞在でした。

エルマティの中心部からそう遠くない、非常にシンプルで清潔な構造、私の部屋はかなり広く、バルコニー、部屋、ギフトセットも備わっています。特にベッドはとても快適です。全体的に、これは良い構造です、私の意見では、それはまだありません、世界中からの観光客を歓迎します、朝食と言語障害(英語を話す4人の受付係のうち1人だけが)改善する必要があります。残りはお勧めします。

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

ホテルの場所は素晴らしいです!バルコニーと夜の景色はエレガントです! 4月の朝に歌います。ホールとエントランスバンドのファッションはとても美しいです。部屋はあまり良くありません。小さなエリア、古いが、家具、カーペット、モダンではない、古いタオル、あります。ワードローブには棚がありません-物を置く場所は2つだけです。ベッドの服は普通できれいです。お茶、カップ、お茶、砂糖があります。水0.5毎日来ます。ミニバー-私は冷蔵庫全体を持っています、そして私の同僚は空です。オンデマンドで、私はそれをもたらすと思います。スムーズな部屋は2.6階と7階だけです。7階の暗い照明-ほとんど触れています。そのような大きなホテルにはあまりないようです。しかし、7日間滞在しました-私は魚に並んでいませんでした。トレーナー、サウナ、スイミングプールはありません。そして、それはホテルから大きく減りました。ジーナレストランでの朝食はとてもバラエティに富んでいて美味しいです。カシ、魅力的です。新鮮な野菜、サラダ、料理などがあります。厳粛な料理もあります。肉、ジャガイモ焼き。ビスケット、主に美味しいです。でも、ケーキが提供されることがあります。三、四日間の三です。もう木です。多様化のために、頻繁に訪れる旅行では、年に一度ホテルに滞在することができます。

メトロ駅から数分かつ飲食店も数件あるロケーションです。ただ、スーパーマーケットは少し距離があるので、先に調べておいたほうが良いと思います。 室内は清潔で快適に過ごすことができました。 アルマトイ自体をストレスなく観光するにはOnayカードが必須なので早めに入手することをお勧めします。

Since the reviews on here are quite old, I was worried about this place... But instead I was pleasantly surprised! I arranged airport pick-up through the hotel and it was smooth despite my arrival at 03:00. The room is dated, but everything is clean and in working condition. There's a bathrobe and slippers, hair dryer, basic toiletries and a toothpaste/brush kit. Didn't see an iron. The gym is basic but functional - a few machines, a treadmill, a bench and some free weights. There's also a heated pool. Breakfast is included and it's a buffet (cold dishes) and table service (hot dishes) - local cheeses and deli meats, eggs, cereal, etc. Great, central part of town!

そこで、アルマティでの滞在を延長した異なる部屋のために2つの別々の予約で4泊予約しました。そのため、提供された写真は1階のダブルルームと2階のメッツァーニン付きのファミリールームを表しています。最も重要なのは、実際に非常にリーズナブルな価格で支払われた価格のために、私はホテルが素晴らしい価値があると思います。したがって、私は彼らの重要性に応じて私の意見を注文します。まず。スタッフはセキュリティを含め、滞在中ずっととてもフレンドリーでプロフェッショナルでした。第二に、ホテルのインテリアを承認します。部屋の全体的なデザインは確かに非常に快適で、異常に広々としています。7-10からの朝食は快適で、すべての必要なものを提供しましたが、今後は卵の揚げ物をお勧めします。上記のほか、ダブルルームにはインターネットへのアクセスのある衛星テレビ、つまりYouTubeなどがありました。プールは、利用しなかったものの、素晴らしい外観で、レストランの料理も値段も手頃で美味しいです(レンチスープ、チキンスピナッチとご飯の味がおすすめです)。一部のゲストがそれを通らなければならないことを考えると、少しきれいになる可能性のある建設作業がありましたが、私はまだこのホテルを予約の価値のために5/5と評価します。 👍