Booked a package with Jet2. My first time on The Algarve. All staff were very friendly and helpful. I paid extra for a balcony room. It overlooked the road, but I didn't find traffic noise a problem. All room facilities worked perfectly and the room was spotlessly clean. I was surprised to see a UK style 3 pin socket. A free safe and kettle are provided, however tea bags and coffee were provided as a ”welcome” and not topped up. No milk was provided, but a supermarket is a short walk away. Breakfast has something for all tastes. TBH I can't really fault anything and plan to return next year. There are regular bus services to Portimao. No.13 & 14 costing €1.65. Thanks to the reception staff for answering all my questions about Alvor and for directions and advice.
I would love to give this place a poor review to put people off going so I could keep it for myself but that would be doing the staff a real disservice. I can't fault this place at all- the place was spotless inside and out and the rooms were well equipped with fridge ,safe and air conditioning and lovely hot showers. The breakfast had something for everyone and changed each day. The staff are the real star of the show though and nothing is too much trouble. We mentioned we were looking for worry beads and the next thing we knew one of the waitresses at breakfast went across the street and brought back a selection for us to choose from and purchase from the shop opposite. Special mention to Ioanna who was so friendly and up for a laugh she really made our holiday. Great Central location but quiet with a lovely small pool and pool area. Can't wait to come back!
This was our second stay at The Pelican. It has a lot going for it but a couple of minor issues. The location was great for us, a 15 minute walk to Alvor, under 10 minutes to the Pingo supermarket and 5 minutes from The Jolly (a pub we made our own and knew the owner from last year). The reception and bar staff in Pelican were excellent and very friendly. The food in the bar was good and reasonably priced. The room was the same as last year and an excellent size, a TV you can swivel round to watch in bed and an excellent little kitchen with everything we needed. Our issues were with the quality of the daily cleaning, it was poor. The floor wasn't mopped and our feet ended up filthy (which then gets transferred to the bed) or in my case had white socks that were black underneath. There was a general lack of care which was a real shame as the main areas of the hotel were constantly cleaned. Also our bin under the sink wasn't emptied at least 3 times and we took to leaving the rubbish bag out to ensure it was taken. This year there was entertainment from 5 until 7 one evening on the terrace, this was well received and maybe the management should do more of this in future. The hotel WiFi was patchy at best and our phones kept being disconnected. The pool area is pretty good but could do with a bit of TLC, too often we struggled to get a lounger while others were ”reserved” by people who never returned for 2 to 3 hours. A few more loungers wouldn't go amiss or a regular check to remove towels when the loungers aren't used for long periods. We will definitely return if the standard of cleaning improves as this is an excellent hotel with bags of potential and friendly staff.
The owners have spent money on the hotel to improve the look and appeal, although despite this there are several things that let it down. We booked a Superior sea-view room and on arrival (our room was not ready as we were early) we were informed that, our room would be on the second floor. We were then placed on the fourth floor and were assured that it was a Superior Sea-view room. The room was tastefully decorated, but a little tired with a partial sea-view - large tree obscuring the sea and with a small bathroom. First night; beds and pillows very uncomfortable, needless to say we didn’t have any good nights sleep for the week we were there (requested pillow exchanges which didn’t help). The room was very hot, twice we reported that the AC wasn’t cooling and asked for a fan which didn’t appear. Housekeeping didn’t refill the fridge with water, nor replenish teas/coffee’s. We asked several times for more water and wondered if they were chargeable? On checking with reception, we were assured they were complimentary - after this our fridge was restocked everyday. Bathroom exchange bidet and face clothes -took them away and didn’t leave replacements). With all our negatives, the location was perfect and staff where friendly.
Hotel with a carecter. Room with a view overlooking pool was a good choice. Good choice of food and staff was willing to help. The golf course was a challenge but fun. The golf shop had fairly good selection of clothing anything to fix if you forget something at home