We have just spent a week here, and enjoyed everything about the hotel. * It is spotlessly clean everywhere; rooms serviced daily, to an exceptional standard, with fresh linen and towels. * We stayed B&B - exceptional value for money- worth every penny. We liked the breakfast room- some reviews imply that it’s an unwelcoming space - but we didn’t find that. Hot breakfast offerings- kept replenished and very well presented and again spotlessly clean and high standards observed. Continental options and good selection of bread and pastries. Nice coffees and fresh juices. A huge thank you to the team in the breakfast room- super polite, friendly and efficient- true service with a smile - EVERY morning (apologies- we didn’t get your names). * Reception team - very welcoming and friendly, again always service with a smile. Sasha helped us get a taxi to a restaurant and always had a smile on her face - she is a credit to the hotel as “front of house “. *We stayed in room 306 - has a balcony facing the back of the hotel overlooking the pool. Very comfortable self catering- enough for light lunch preparation. Bathroom excellent. Beds comfortable. Decor clean, fresh, well coordinated and modern design. Went with jet2 and air con/safe included in price and very effective keeping us warm this time of year! Room is good size for a couple. The only negative is the lack of English TV channels- wouldn’t usually be a problem for us - but we had inclement weather and would have given us a distraction in our room for “bad weather days “. * fantastic location- walk through car park opposite hotel and you’ll find all the bars, restaurants and shops within 5mins. The boardwalk is amazing and the beaches/coastal walks are spectacular. Alvor is a beautiful place and we will definitely return in the warmer months to see it in all its glory. * This will definitely be our hotel of choice on our return- due to the welcoming staff, high standards of hygiene, amenities and locality - thank you to the whole team for a lovely stay
I would love to give this place a poor review to put people off going so I could keep it for myself but that would be doing the staff a real disservice. I can't fault this place at all- the place was spotless inside and out and the rooms were well equipped with fridge ,safe and air conditioning and lovely hot showers. The breakfast had something for everyone and changed each day. The staff are the real star of the show though and nothing is too much trouble. We mentioned we were looking for worry beads and the next thing we knew one of the waitresses at breakfast went across the street and brought back a selection for us to choose from and purchase from the shop opposite. Special mention to Ioanna who was so friendly and up for a laugh she really made our holiday. Great Central location but quiet with a lovely small pool and pool area. Can't wait to come back!
Currently still here! Beautiful hotel, so spotlessly clean, modern rooms and great facilities. The Italian Restaurant is incredible - a huge shoutout to Carlos who made the evening even better with great service and recommendations. The food is stunning. A few things we feel would make it the 5* that it is - better food facilities (buffet) , more staff is an absolute must, to clear plates serve at the bar and keep things ticking over quickly and efficiently. More information needed at check in regarding restaurant bookings, the hotel and surrounding areas. The potential of this hotel is amazing just needs a little more effort. We are having a wonderful stay, the above is not a negative- just a few things that need adjusting to make this hotel a real 5*. Thank you again! Lauren & family
Just spent a week at this lovely hotel. We had a sea view room, which was well worth the money as the view was amazing. Room was very spacious. Breakfast was excellent with plenty of choices for everyone. Staff were very attentive and helpful, especially the lady in the lovely shop. They have some great things to purchase in there! This hotel has a prime location overlooking a glorious, clean beach and would definitely return as it is very reasonably priced and has great facilities,
Huge improvement in the last few years. We have been coming to Penina for the last 12 years. Just post Covid, the hotel and golf courses were very run down. (Like many hotels so not unique). The recovery to great service now is impressive. The hotel has not been rebuilt or even redecorated but is much ‘fresher’ and a pleasant place to spend your holiday. The Championship Course is much improved and probably only one more season from being back to great condition. The Resort Course is much improved over this year. Four temporary greens whilst the original greens are relaid. Fairways quite good but tee boxes need attention. Having said that, the price to play has been reduced to compensate and the golf staff made sure you understood that the course is having work before you sign up. The par-3 course no longer exists and there seems no sign that it’s coming back. A web search shows the par-3 as still being advertised. The Gym is still an asset. Bit old but good enough for a rounded work out. Now the gem in the crown and the most improved area is in staff attitude, friendliness and helpfulness. Front desk is very welcoming and efficient. Dolores was ever present and helpful. Bar and Henry Cotton staff are likewise, friendly and efficient. Breakfast is great, choice and quality of food has improved from adequate to very good. Someone is clearly on top of the offer and service. Staff quantity increased and all seem happy and helpful. Golf Shop and Caddy Master group are also great and a joy to interact with. Overall, my opinion…. A 5* hotel that is really a 4* hotel with 5*+ staff. Definitely on the right trajectory getting back to its best. The key to the next level of offer is to finish off the Henry Cotton golf course and get the Resort Couse back to great condition.
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This was our second stay at The Pelican. It has a lot going for it but a couple of minor issues. The location was great for us, a 15 minute walk to Alvor, under 10 minutes to the Pingo supermarket and 5 minutes from The Jolly (a pub we made our own and knew the owner from last year). The reception and bar staff in Pelican were excellent and very friendly. The food in the bar was good and reasonably priced. The room was the same as last year and an excellent size, a TV you can swivel round to watch in bed and an excellent little kitchen with everything we needed. Our issues were with the quality of the daily cleaning, it was poor. The floor wasn't mopped and our feet ended up filthy (which then gets transferred to the bed) or in my case had white socks that were black underneath. There was a general lack of care which was a real shame as the main areas of the hotel were constantly cleaned. Also our bin under the sink wasn't emptied at least 3 times and we took to leaving the rubbish bag out to ensure it was taken. This year there was entertainment from 5 until 7 one evening on the terrace, this was well received and maybe the management should do more of this in future. The hotel WiFi was patchy at best and our phones kept being disconnected. The pool area is pretty good but could do with a bit of TLC, too often we struggled to get a lounger while others were ”reserved” by people who never returned for 2 to 3 hours. A few more loungers wouldn't go amiss or a regular check to remove towels when the loungers aren't used for long periods. We will definitely return if the standard of cleaning improves as this is an excellent hotel with bags of potential and friendly staff.
The hotel isn't a great hotel at all. Bad points: Poor food choice Staff at reception don't really care Bed sheets made but never changed Lifts are awkward but stairs accessible but hard to find. Fire doors can be used to get around which is strange. Eating times is very strict and you aren't allowed to take food out and eat outside the pool and all drinks you have to queue for which sometimes is stupid. Good points: Breakfast isn't bad and is okay, lunches are good. Cleaners clean the room well and sometimes do washing up voluntary. The pool is big but pretty cold. Good location and football for the kids.