Hi All, I am an avid traveller who covered 8 destinations for workations and leisure in last 7 months. I was in Goa for last 2 weeks. Stayed in amazing 3 and 4 star hotels in North and South Goa but then I did a mistake by looking at their photos and booking Lotus Sutra, Aarambol. This is the worst ever property, me and my wife came across in our travelling journey ever. Even BnB's or shack stays would have been better that Lotus Sutra. Except the view, everything they had is utter useless and baseless and I will share reasons with my post. I paid an amount to them for 2 N which was not even worth out stay which included breakfast and a sea view cottage. As we entered, we noticed that the staff and the reception people are not very welcoming, they literally have no interest in your quick seamless check-in. They are their just to do their job and not for great customer experience. Hopeless breakfast for vegetarians and worst menu ever. We ordered 3 things in veg and all were pathetic in taste. We asked for a match stick from the reception at night to light a candle in our room but nobody came and responded until 1 hour. We called again and we were told sorry sir we do not keep match sticks. Any 1 star hotel also would give or arrange a lighter or match stick from kitchen or keep it for their guests in a destination like Goa but this is not a cottage or a hotel but worst experience for anyone staying. We asked to extend our stay by like 30 mins or 1 hour as our flight was in the evening but we were clearly told no, not possible. The staff literally don't have any courtsey, no ability to handle crowd or arrange any function or event for in house guests. This is not how a chain or a branded hotel is run . Maybe for few years yes but not down the line because this industry works on customer experience and word of mouth and trust me this was the worst deal and mistake I ever did in Goa by booking Lotus Sutra.
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