Mixed feelings with our stay. Hotel did a good service recovery by putting us at their sister hotel- exe suite room as they sold our room on the first night and gave us complimentary abf and sight seeing tour bus tickets.
Though given a suite, we do not like the room as much as hotel luc (modern) and a hassle to wake early to check in to hotel luc on the next day. Morning shift staff seems unaware of our complimentary taxi ride back and other complimentary which we have to spend more time waiting