I could not stop myself from writing a letter of appreciation to your esteem hotel “Boracay Mandarin Island Hotel” for making our stay in the top memorable stays to share with friends and family for years to come. We were staying at your property from May 5th, 2023 to May 12th, 2023 and I was there with my fiancée celebrating our recent engagement to one another. I have stayed in a lot of 5 star hotels in Manila (Conrad and Grand Hyatt) just to name a few. No other hotel compares to Mandarin Island Hotel when it comes to staff going above and beyond to accommodate your every need to feel like a VIP. I must say that all the requests were kept in mind and fulfilled to the highest quality service level I have experienced in my 29 years working for the US Government and being schooled on Presidential protocol etiquette in hospitality area for VIPs. From the time of booking Ms. Dylan and Lili were true experts and asking all the right questions and providing the perfect accommodations with choosing the right room (Ambassador Suite) and requesting the private transportation to and from the airport. When we arrived at the airport we were greeted by Mandarin driver to transport us to Mandarin private jet boat. I was highly impressed when I was greeted by the Hotel General Manager Lili (this was icing on the cake VIP treatment). We were then transported by private hotel vehicle to a private entrance to the hotel. We were in total aww!! Hard to believe service can better than our arrival, but I stand correct, because service just did that, get better!! For example, every morning at breakfast Ms. Exzelen and Mr. Israel (Managers), Kathleen (server) would setup a table for us with the best view of the beach every morning. Another example of the awesome service, Mr. Jeff (night manager) and Jenson (server) made sure our wine glass was never empty, they both even went out of their way to exchange our seats for more comfortable seats. My Fiancée and I thoroughly enjoyed our dream vacation stay. The Mandarin Island Hotel staff makes this the top luxurious stay for us and we will certainly recommend Mandarin Island Hotel to all our family and friends.
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