FFilipinaTravelerThe hotel room is exactly the same as what was advertised. It is conveniently located around convenience stores and restaurants. This hotel is in one of the residential buildings but it offers basic necessities. We entered our room and it smells a bit odd so we asked if they could do something about it. One of their staff came and sprayed the entire room with room freshener. We went out and when we came back the room still smelled so bad so we asked if we could be moved to another room in which they quickly arranged for us. The service is really good!
HHwee1I had a wonderful stay at Tiangong Heyuan Hotel Huashuiwan. The staff were outstanding—professional, warm, and always ready to help. Every evening, they thoughtfully sent delicious local snacks to the room, which made the experience feel extra special.
The team was extremely helpful with public transport guidance and could even assist in arranging transport when needed, making travel smooth and stress-free. The hot spring facilities were incredibly comfortable, with clear and friendly instructions provided for first-time visitors.
The rooms were spotless and well-maintained, and the added AI support made the stay even more convenient. Overall, an excellent experience from start to finish. I will definitely come back again!
AAD10Booked this hotel because the only hotel have personal hot spring. When check in the staff informed us that they unable to give us the room as need 1 day to prepared the hot spring water. End up we have no choice but to take the normal room which very disappointed as normal room doesn’t have personal hot spring. If we have been informed earlier I would not pick this hotel at all pay 5 star price for this kind of hotel with no hot spring water. Their service is 1 star despite 5 star hotel. The management need to improve the service else there will not have returned customers.
Not really cater for those disabled and with kids stroller as you have to push them up which is quite tiring. Some part need to carry up via the staircase.
ゲゲストGood stay with spacious rooms and impressive service. The water heater was a bit weak, but staff were helpful and provided extra blankets plus a 100 RMB meal voucher. Only downside was the slow drainage in the bathroom.