Overall is fine, especially on front desk staff, when I report them the problem about the room quality, they will take a prompt action to follow. They would have a room to do improvement on room regular maintenance or daily cleaning to meet the criteria as a Five Star hotel. But service time(14:00-22:00) of indoor swimming pool is not so friendly for guest who wanna to take an exercise during morning. Perhaps it could make some adjustment.
The tea snacks in the hotel restaurant on the first floor are delicious, the hotel service and sanitary facilities are great, and I will definitely stay here again next time