JJasonVery pleased to have found a nice hotel in the Penuin area, and smack next to the Grand Batam Mall as well.
Check in was very quick and fast, and we were in the rooms within 5-7 minutes of checking in. We got a twin room with south facing windows which was nicely equipped with international plugs and well thought out room lighting modes on the control panel. Airconditioning was good and toilet ventilation was also pretty decent.
I used the gym which was nicely equipped for weight training as well as some cardio machines, and the pool was pretty nice.
Beds were comfortable and I had a great sleep.
Some areas for improvement in the housekeeping area:
1. There were oil stains on the room windows that was not cleaned for the duration of our stay (likely from previous guest pressing his/her face against the window)
2. The tissue box on the bathroom counter needs a re-think, as there's a hole on the bottom, the tissues get soaked when water splashes out of the sink onto the counter
3. Water pressure for the sink needs to be adjusted, it's too strong and splashes all over to the unsuspecting user
4. Shower pressure was good but the shower head was split open (did not affect the functionality)
All in all, very nice and I would stay here again and would recommend it to my friends as it's probably the nicest hotel in the area currently.
KKirvyI had a truly wonderful stay at Grand Eska Hotel Batam! The food was absolutely delicious be it the breakfast or the weekly Saturday BBQ and the hotel had such a vibrant atmosphere with events that made the experience even more enjoyable.
A special shoutout to Felix! Who went above and beyond throughout our stay. From recommending great dinner spots to even assisting us with purchasing gifts, his thoughtful service really made us feel well taken care of. It’s rare to meet someone so dedicated and genuine—thank you, Felix!
What stood out most was the warm hospitality from every staff member we encountered. No matter where you go in the hotel, you’re always greeted with a bright smile that makes you feel at home.
Overall, I couldn’t have asked for a better experience. Highly recommend Grand Eska Hotel Batam for anyone visiting Batam—you’ll be well fed, well cared for, and leave with a big smile.