ベストウェスタンプレミアヘロンストンホテル＆スパ

工作提前完成，最後一晚臨時取消都可以接受，非常感謝。酒店的餐食也是比較好的

在這邊經常住的酒店 乾淨衞生也安靜

The staff were friendly and went out their way to help whenever a request was made. We all had a massage which enjoyed use of the pool and sauna. Facilities were clean and there was a relaxing atmosphere. Dinner was tasty and well presented, the breakfast buffet was equally tasty, and the bar was well stocked. Rooms were clean and large. We all slept well and overall had a very nice time. We will definitely be returning.

The staff were friendly and helpful. Spa facial was so refreshing and relaxing. Only problem was bad language of a group of men at dinner. Also someone in the next room was either on an extended video call or phone call and we could hear every word over the sound of the television.

We purchased a Groupon deal for this hotel which included dinner, breakfast and a spa treatment. It was a fabulous hotel with lovely, attentive staff. The meal was lovely, much better than the usual hotel food you get. Breakfast was also lovely as the hot food was cooked to order. The spa treatments we had (Indian head massage) were wonderful, left feeling very refreshed. Would definitely recommend for a quiet night away.

Positives: Massage - A very pleasant experience, although Masseuse made us feel we had to leave quickly. Room - Clean and Tidy. Restaurant - Staff inexperienced, but friendly and helpful. Food was ok, not special. Negatives: Pool - No Steam Room, no Jacuuzi, multiple leaks, multiple lights not working, multiple maintenance issues. Unhygienic. Multiple kids were allowed to run around and cause carnage, Staff made no attempt to intervene and restore order. Receptionists - The worst part, the first that was working Friday night 21st Feb just refused point blank to answer the phone when I immediately called back from a disconnected call, having met her the next day I noticed she had music playing loudly in the office, and was very vague with her check in information (particularly how the Spa treatment worked). Upon checking out on Sunday 24th February, another Receptionist was extremely miserable and stuck up, gave me an incorrect check out Fee and wrongly implied that I had kept their Leisure Key, an insult; given how reluctant I'd be to return to their Spa Pool. I was very excited to visit this hotel, and had spent a lot of money. I hope that they take on board constructive criticism so that improvements can be made for the future.