We were in town for the weekend. When we checked in, a sweet girl named Olivia helped us and she was super friendly and helpful. On our second night, someone on our hall was playing loud music and yelling up and down the hall at 2:30 in the morning. My husband called the front desk to let them know. They said they’d send security right up and within 2 minutes we heard “Security”. We were very pleased with how things turned out. We stay there again.
I stayed at this property for 3 nights for a layover for my next flight. I am very picky about a hotel's cleanliness, in particular. This property was super clean from arrival and the entrance very welcoming. My room was spotless and the bed was extremely comfortable. I slept well. The complimentary breakfast was excellent and there was a variety of items to pick from. The presentation of the food and the eating area were both welcoming. I would definitely stay here again and again and would highly recommend this hotel which also has an airport shuttle and is fairly close to places you may have to drive or Uber to.
LLyte of Day午後11時頃にチェックインしましたが、利用可能なカートがなかったことはほとんどありませんでした。使用中だと言われたので、私と妹は荷物を部屋に運び始めました7階のエレベーターを降りると2台のカートが座っていました。そこに座ってパノラマビューを予約して追加料金を支払いましたが、高速道路と木の景色を眺めることができ、カーテンがずっと閉じられなかったので、朝の太陽が私の顔に輝いていました
Their service sucks I reserved a room and when I called to let them know that I’ll be there at 10pm for my shuttle to pickup the guy said they have stopped the shuttle service and hung up. I immediately canceled the booking. Still they had charged me for my room which I never stayed also they had mentioned that they do shuttle service from the airport. When I tried calling to inquire about the payment the guy was like oh and went silent was not replying to me I had to hang up and call back but they had blocked my number or something. This is so frustrating. Terrible customer service.
NNovice-cosmopolitanWe had a pleasant check in experience with Amber, but after getting settled in we noticed after the first time flushing the toilet, it did not flush and clogged right up. (With nearly nothing in it might I add) We called down to the desk to ask for someone to bring us a plunger (called more than once) and were told they would NOT bring it and we had to go down to get it. At this point my other half was already asleep as he has to get up very early to head to work in the morning (we are still checked in here at the hotel) and I had dressed down for the night and not feeling well (cramps) and was in no condition to go down either. Initially when we called, they offered to put us in a different room but I felt that was quite unnecessary and stated that just the quick use of a plunger should be sufficient. I didn’t want them to have to soil an additional room, and we didn’t want to pack all our things up, just wanted a quick toilet fix. I was very disappointed by the way the whole ordeal was handled. Where is maintenance staff to quickly assist us? I will gladly plunge it myself even! Hoping nothing else causes us disappointment in the next few hours while we are here
JJahad BI have been to this hotel maybe 5 times. Twice since the new renovation. Every time I come Suhdeer the front desk manager has been amazing! The breakfast is great as well as housekeeping. Definitely will be returning!