I stayed at this hotel for a duration of 5-6 months, and I regret to say that I cannot recommend it. Unless you find yourself in desperate need of accommodation, I would advise against considering this establishment. One of the main issues I encountered was the malfunctioning air conditioning system. While it did condition the air, the inability to adjust the settings resulted in uncomfortably cold room temperatures. The overall cleanliness of the rooms was subpar, despite our efforts to clean them ourselves. Even after thorough cleaning, the floors remained noticeably dirty. On a positive note, I must acknowledge the exceptional customer service provided by the poolside staff and a courteous Moroccan gentleman at the reception. However, as someone working in Business Management, I found this hotel lacking in several aspects. The staff's professionalism and manners were particularly disappointing. I had multiple unpleasant encounters with the Egyptian male workers, who consistently displayed a condescending attitude and failed to engage in pleasant conversations. The gym facilities were shared by both genders, with a minimum age requirement of 15 years old. The pool area was accessible to all guests, with separate sections designated for children. Unfortunately, the Jacuzzi had been under construction for a prolonged period of six months. The supermarket on the fourth floor was a dismal and gloomy space, lacking appeal and ambiance. On a more positive note, the basketball courts were vibrant and enjoyable. The room I occupied featured two refrigerators, one large and one specifically designated for vegetables, both of which functioned without issues. Although some of the cabinets were already damaged, they were arranged in a manner that made them appear intact. The food served at the swimming pool was satisfactory, surpassing average expectations. However, given my overall experience, I have no intentions of returning to this hotel in the future. It is imperative that the management address the lack of professionalism among their staff. It appears that the staff not only disregard the rules of the hotel but also lack respect for the upper management. It is disheartening to witness such poor service from the very first day until the end of my stay. In conclusion, I urge the management of this establishment to reflect on their treatment of customers. Remember, we are all accountable for our actions, and it is essential to provide exemplary service with respect and integrity. I must express my disappointment with the overall experience and sincerely hope that improvements are made to rectify the existing issues.
素晴らしい
144レビュー