アステラ ホテル & スパ

It was really fun there, i really liked the design of the hotel but what i liked even more was the animator team, specially Savina, she was soo fine, friendly and even if we are from different countries we are still in touch with an exchange of instagram profile. She made my day better every time.

I was in hotel Astera for 5 days with my wife. My favourite is the private beach. Its on 5 minutes walking. Also have 2 restaurants with good food, big lobby bar. Spa is good, and pool area is perfect. The animation team has sports activities. But my favourite is night's programs, every night is different and interesting it not only two program. I remember my wife's face when I watching ballet show, the girls are fantastic.

Firstly it may be an idea to read the reviews on Google. On arrival at hotel, approx 3am we were given our cards, 2 staff in reception sitting on phones and drinking beer. Nothing was explained to us just a bit of paper given. First morning we attended breakfast, a big room with no windows and nowhere to eat outside. There was no cutlery on the table to I had to stop one of the foreign waiters who didn't know what I was asking but eventually pointed to a drawer, I took the place mats and cutlery from the same area and put on our table. Again looking around, staff standing using their phones, for the whole two weeks only one or 2 of the staff could even make eye contact with us? Same day, evening meal, I attempted to ask in Bulgarian about cheese for the soup, one of the chef ignorantly pointed at the card which advised what the soup was, and after angrily looking at me then just ignored me. I found cheese for soup which was at the opposite end of this small area where everyone walks around like wild animals, anyway, I asked another chef if he could help me use the microwave, he just stood laughing at me, I had to go and look for another staff member who assisted me but I was so angry at this I could hardly eat. In the 2 weeks we never attended this dull restaurant for lunch, after eating anything from here, 10 minutes later we were hurrying to the toilet and I mean every time. Many staff all seem to be from Azerbaijan, they don't speak English or even Bulgarian. At the beginning they were uninterested at doing their jobs, on phones, one girl on the terrace bar was constantly petting with the boys, kissing and hugging in front of everyone, was uncomfortable to watch and so unprofessional. After one of the Azerbaijan staff asked my husband for a cigarette, my husband went to manager to complain, after this their manner was slightly more pleasant or maybe it was the tips we were giving even though they didn't deserve but that's the kind of people we are. Cleaning, my husband was annoyed the room had no been cleaned, that's when he went to reception to complain and was told this was NORMAL? We arranged a meeting with rep who wasnt much help, always full of poor excuses and unable to give straight answers Indoor pool, not heated. Outdoor pool, not once did I see it being cleaned, no help even getting mattresses for the sunbeds, pool staff absent for long periods while umbrellas blew over or where on their phones. Beach - no toilet, pour your own drink and uncomfortable, broken beds. Hand sanitizers - most of them empty No diet cola or sweetener for tea/coffee, apparently, according to rep, people on diets or with diabetes don't exist in Bulgaria???? When we asked Balkan holidays about what the REP said she denied it. Animation and shows - in the 2 weeks we were there we say 3 shows, 2 the same which was flamenco and one magic show. First week we saw the animators on one day only doing something by pool and some music on for half an hour. No interac