The hotel is quite new and room is big and clean. Staff is not very helpful or proactive although they are courteous. They did not proactively sent someone to make the sofa bed at night but rather ask me to do it myself. The body wash was not refilled and I have to use shampoo to take bath.
The hotel is ideally located to locations for downtown Edmonton and West Edmonton. The breakfast choice is very good for this standard of hotel. The rooms are spacious and general facilities are good such as gym and pool. There is no bar or food lounge but there are lots of restaurants nearby. What lets it down is that it is quite dated and looking a little wornout/tired. To some degree it is starting to look more Motel than Hotel and impressions are really important. In my view the rooms are in need of a modern renovation. Despite that I would stay again. I dont think it deserves the rating that it has on Trip.com and would put it at 7.5/10.
Front desk were kind enough to loan me an iphone charger while I was there which was very much appreciated.
The room was comfortable, nice view. I don't normally stay in the hilton hotels so I'm not a member of their little club that gives you access to ”basic” wifi, and I just don't like dishing out all my details so without much of a phone charge to tether off, I resigned myself to reading a book on an evening.