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Arrived at the hotel to quite a welcoming person on the desk who arranged a couple of drinks and a sandwich, all good so far. However having been shown our room which was I think squirrel room I found it rather tired & very cold. I walked down to reception to enquire about the heating and was told the boost had been put on so should be ok. It wasn’t still ice cold radiator so complained again, no response. As I was sick of going up & down stairs I rang the hotel from my room and eventually was brought a plug In electric oil heater. As it turned out ours wasn’t the only room to suffer this problem at least we had a blind at the window which another couple didn’t! The food in the restaurant wasn’t much better, an overpriced prawn cocktail & scampi ( signature dish! ) which was like eating cotton wool, terrible. Not an experience I will be repeating & the so called owners never made an appearance throughout the whole stay but left it with a poor manageress who was rushed off her feet. I understand it’s recently changed hands, well not for the better

Arrived here boxing day have been before havent stayed over. Cosy bar area attentive staff. Room was awful tiny and tired, very tired. Meal in the evening was mediocre 10.50 for a diabolical prawn/ salmon cocktail. My husband ordered a sirloin steak, 36 pound !! Like a steak from weatherspoons. Do not expect what the pricetag alludes too. I have to say staff were lovely, such a shame

Stayed for 3 nights. Weather was wonderful, which I am sure added to the whole stay. The room (room 1, Badger) was compact yet comfortable. Well stocked with tea, coffee & water. Bathroom small but functional. This wasnt one of the refurbished rooms, so it was a little tired. Bed sloped up to feet due to floor. The room was directly above the bar, and the soundproofing was very poor ....however.. The staff were very friendly and helpful. The evening meals sublime. The breakfast were truly excellent. Both Breakfast and evening meals were VERY generous portions. No traffic noise. Short walk to Byland Abbey. Short drive to Helmsley

Our 3rd night in N Yorks, and the best meal by far. Great food and service, a cut above the last 2 dinners at a very similar price. The specials of smoked chicken caesar salad and duck breast were delicious and plentiful. All 4 of us really enjoyed the food, and we are not easy to please! Would have no problem in making a return visit!

The whole menu is delicious but the scampi is wonderful. The staff are cheery and polite and are definitely an asset to the hotel. We ate twice here, once at night and once at lunchtime before returning home. Both times were excellent. Highly recommend if you are in the area

Very comfortable bed, good clean rooms with extra pillows available. Guest lounge also available. TV in the room. Lovely selection of teas, coffee and homemade biscuits in the room. Definitely a great place to eat with amazing food and generous portions. Staff all very friendly and helpful, froze my cool blocks for my meds for me.