A good and clean hotel in a good location and access to the city center, metro and...
Everything was fine except my room didn't have a good view, my key card didn't work with the elevator when I got back to the hotel the receptionist wasn't there and I had to use the stairs to get to my room on the 4th floor.
The pool and sauna were disabled and I didn't see anything about it on the booking website (Of course I didn't look hard because it's a normal feature for a five-star hotel and I expected it to be clearly stated).
There was a problem with my reservation, but the hotel solved it very nicely. I got a bigger room (accessability conform) and a voucher for the hotel bar. So in total absolut recommendation.
Freundliches Personal, schöne Zimmer, Frühstück war gut. Die Lage ist nicht top, aber es gibt eine Busanbindung. Die war wegen Baustellen zu unserer Reisezeit nicht ganz ideal, aber wir haben es mit Öpnv doch ganz gut hinbekommen.
PPHILLIP JAMESAs stated on the website, this hotel is directly opposite the Hamburg Railway Station and this adds to hotel being super handy to all attractions in Hamburg. Also the double decker tours buses leave from the station area. The main LGBTQ bars are also near here. (15 mins walk) My room was located in the middle of the building, so there was no street noise. However, the view was internal - between two buildings and there was very little natural light coming in. The room has no air-conditioning, so during the day it can be a little hot here in summer, but this was not a problem during the evening.. The hotel uses keys not electronic cards, so a little inconvenient. However, the biggest highlight was the included breakfast. Excellent selection of hot and cold dishes updated regularly by hotel staff. There are definitely cheaper places in Hamburg with better room facilities, but the location will always be a winner.