Hôtel Lumière Hanoi

Everything nice, very large room have washing machine, stove. a little bit hot in daytime because our room is 8th floor but 2 air conditions work well. Very helpful staff and can keep your backpack at coffee shop 🥰🥰

We arrived at the property only to find out that we do bot have the booking and the custodian at the coffee shop who facilitates as a 3rd party contact to accommodate us cannot find a booking reference for us. 3 hrs later after finding another accommodation because we are a family traveling with a 5 yr old kid someone contacted us telling us that the building we will be stating has a power interruption that day and they found us another accommodation. The person who contacted us was very rude refusing to fetch us because the building is in another location. AVOID THIS HOTEL. Very poor customer service. If i can give a negative star i will do it due to the hassle they put my children during our travel.

DO NOT BOOK THIS HOTEL THEY ARE SCAMMERS. Arrived with my partner and phoned hotel as it’s not easily found. The women on the phone apologised that she could not check me in as the building had lost power. Asked me to cancel through Trip.com. When I went to cancel they rejected the cancellation !  Tried to call again and they hang up in my ear.  Trip.com customer support phoned them and they denied everything. Trip.com gave me half my money back.

It’s located at Nyna Cafe, I feel they could have just mentioned that. But they did text to communicate so that’s helpful. The location is convenient enough, but just note that there’s no lift so you have to carry your luggage up. Key is requested from the cafe staff, and they didn’t help with luggage either so need to take note of that. Room was alright, we just took the room to wash up before our sleeper bus so it suited the purpose. There’s only soap and shampoo, so need to bring your own toothpaste.

The room is very neat and clean. Very worthy hotel at a cheal rate. Location is also convenient. Would love to stay here if I visit hanoi again. Staffs are very cooperative.